Student Enrolment and Frontline Services Manager (3 Months FTC)

About Morley College London

Morley College London is a creative college, based around three main centres - North Kensington, Chelsea and Waterloo delivering accredited and non-accredited courses to the people of London.

As well as joining a creative, innovative leading London College focused on social justice and providing excellent teaching and learning opportunities for all, there are plenty of other rewards for working at Morley College London:

• Generous annual leave allowance (30 days) plus Bank Holidays
• Christmas closure period
• Excellent Local Government  pension scheme with generous employer contributions
• Access to an employee retail savings platform, offering significant discounts at most major retailers
• 100% discount on the cost of undertaking a Morley course of your choice
• Season ticket loans and cycle to work scheme
• On site cafeterias
• A busy events calendar, offering you the chance to attend regular Morley creative exhibitions, student awards, dances, concerts and more
• A lovely work environment, surrounded by creative arts, music and friendly, helpful colleagues

If you want to make a difference and believe in the power of learning to build connections, community and skills, we'd love you to join us.

About the role

An opportunity has come up to join the Student Services at Morley College London. We are seeking a highly motivated and enthusiastic student services manager to take on an exciting role in overseeing frontline services all college enrolments. The successful applicant must have experience of leading and managing driven and dedicated student support teams with a proven track record of providing an excellent customer service experience. They will be responsible for managing cross college Student Experience and Reception team, ensuring they provide a high quality student support by handling all college enquiries and course enrolments.

The responsibilities also include data analysis, collating reports for management and making recommendations on process and systems improvement to streamline service provision for an exceptional customer experience. The role also requires cross collaboration with other college departments as required and ensuring college KPIs and targets are met through the exceptional management and leadership of frontline services. The post holder will take the lead in supporting the rolling key college systems for enrolment and enquiries management and ensuring they are proactively used by their teams at the college centres. This will involve proactive collaboration with Marketing, MIS, IT, curriculum teams and wider Student Services. As such the post holder will establish ongoing communication and positive relationships with students, peers, centre and external contacts to ensure students are provided with the best possible support through exceptional front of house information, advice and guidance.

You must possess excellent IT skills including knowledge on various databases, enrolment and enquiries management systems or software, setting up VLEs, apps and other digital platforms for an exceptional customer experience.  Effective communication and inter-personal skills are fundamental to this role and this extends to communications to students, curriculum and other professional services staff as well as external partners. Additionally, you must have experience of leading and managing student support teams responsible for providing information, advice, guidance and support to students on a one-to-one basis and within a group setting, experience of supporting people with  enquiries, including appropriate management complex technical enquiries and troubleshooting to ensure accessibility of digital platforms to customers

How to Apply

Closing date: Friday 16th August 2024 at 9:00am. 

Late applications will not be considered.

Please note that applicants should apply using the application form and CVs will not be considered. We are happy to accept applications in alternative formats from applicants, who, for reasons of disability, may find it difficult to fill in our standard form. Please contact the People Operations team by e-mail at recruitment@morleycollege.ac.uk or telephone 020 7450 1811 for further details. If you wish to apply for more than one job you will need to complete a separate application form for each position.

Morley College London is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. As part of our commitment to safeguarding, successful candidates will be subject to an enhanced Disclosure and Barring Service check and Social Media background checks.

Please note, it is an offence to apply for this role if you are barred from engaging in regulated activities relevant to children.

Morley College London is an Equal Opportunities employer. The College aims to reflect the diverse community it serves and welcomes applications from suitably qualified candidates from all backgrounds. 

For further information about the role please visit the vacancies section of our website via the apply link.