Level 2 - Customer Service Apprentice (LUM460/1131)

About the Role

Level 2 Apprenticeship

Apprenticeship rates are age-related:

Rates Age         Annual Salary

Under 18             £12,655

18-20                   £16,900

21+                      £22,359

The role of customer service is to deliver high-quality products and services to the customers of the organisation. Your core responsibility will be to provide a high-quality service to customers, which will be delivered from the workplace, digitally, or by going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with order payments, offering advice, guidance, and support, meet-and-greet, sales, fixing problems, after-care, service recovery, or gaining insight through measuring customer satisfaction. Your customer interactions may cover a wide range of situations and can include face-to-face, telephone, post, email, text and social media.

What You Will Do

  • Support and assist with the effective and efficient running of the Hair, Beauty and Media Make-up department.
  • Provide assistance and support to collate, monitor and report on attendance data and interventions.
  • Undertake general administrative and clerical tasks, including word processing, use of databases, purchase order processing, spreadsheets, email, photocopying, scanning and filing.
  • Deal effectively and professionally with telephone and face-to-face enquiries from internal and external customers.
  • Support with the booking and locating venues for events/ excursions.
  • To support student enrolments within the Group and work with the central MIS/Marketing teams throughout main enrolment.
  • To support relevant elements of the admissions process as identified including interviews, offers and taster days. 
  • To liaise with line manager to support College events including parents’ evenings, open evening, and awards event.

About You

  • Experience of using Microsoft Office systems and databases, (Word, Excel, Outlook etc.).
  • Enthusiasm and confidence in establishing and internal and external relationships.
  • Highly organised with the ability to work to demanding deadlines and deliver outcomes in an accurate and timely manner.
  • Relates effectively to others, both one to one and in teams, effective in giving and receiving messages both face to face and in writing.

Benefits

There are plenty of benefits available to our staff members, here are just a few:

  • Annual leave entitlement - If you work full time, you'll get at least 27 days holiday plus bank holidays and up to 5 discretionary closure days at Christmas (pro rata for part time staff).
    • Support Staff 27 days (increasing to 32 days after 5 years service)
    • Academic 37 days
    • Senior Management 37 days
  • Generous Pension schemes
    • Teachers’ Pension Scheme 
    • Local Government Pension Scheme 
  • Memberships and discounts - employees can sign up to various membership cards and discount schemes such as TOTUM card (formerly NUS card). 
  • Travel and commuting - discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.
  • Learning and development opportunities -  including staff development days
  • Employee wellbeing initiatives
  • Flexible and hybrid working opportunities - this will vary depending on role requirements

About Us

Leeds City College is one of the largest further education institutions in the country and is one of the biggest providers of apprenticeships regionally. 

We provide a vibrant and diverse learning environment, delivering excellent and innovative education which is supportive, inspiring and life changing. Leeds City College’s values put students first and are at the heart of everything the college does.

We are committed to lifelong learning and investing in our staff. You’ll have access to a broad variety of training and professional development designed to help you continually develop and grow. We offer a wide range of job vacancies, and our large size means there are always exciting opportunities to progress.

Join us on the journey to being the best that we can collectively be for our students, apprentices, staff and our stakeholders.

SAFEGUARDING

At Luminate Education Group we are committed to the safeguarding and welfare of all our students including children, young people, and vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow the Safer Recruitment requirements and best practice as set out within Keeping Children Safe in Education statutory guidance. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.

EQUALITY, DIVERSITY AND INCLUSION

We recognise, value and champion diversity & Inclusion. As we engage with a diverse student population we want to ensure we reflect that in our staff population too. For us diversity is about building happy teams, full of people that want to learn and be inspired by each other, by our different experiences and backgrounds. It is important to us that both staff and students achieve their full potential. Diversity is important to us, but inclusion is equally, if not more important. It’s not just about having the representation but also providing the people we recruit with opportunities and valuing everyone’s contributions and perspectives.

For further information about the role please visit the vacancies section of our website via the apply link.