Account Co-ordinator - Apprenticeship Service

We are looking for an Account Co-ordinator for our Apprenticeship Service

As an Apprenticeship Service Account Coordinator, your primary responsibility will be to deliver exceptional customer service to our partner employers. You will offer comprehensive information, advice, and guidance to assist them in establishing and managing their Apprenticeship Service accounts effectively.

Helping to maximise apprenticeship funding will be central to your role, achieved through a co-ordinated approach to apprenticeship enrolment and proactive management of training provider apprenticeship service accounts.

As part of this role you will  

  • Conduct regular online employer onboarding sessions, guiding them through the process of creating their Apprenticeship Service accounts and outlining their roles and responsibilities.
  • Foster positive working relationships with delivery colleagues, offering support to resolve enrolment and on-program issues related to The Apprenticeship Service account.
  • Monitor, track, and communicate progress on funding cohort creation for new enrolees to key internal stakeholders.
  • Collaborate with the MIS Apprenticeships team to address data locks within the Apprenticeship Service account.
  • Lead initial apprenticeship enrolments as we transition to electronic onboarding procedures, completing designated actions before passing to the curriculum lead for finalisation.
  • Provide administrative team cover during peak periods or staff absences.
  • Review enrolment paperwork to ensure compliance with audit requirements.
  • Maintain up-to-date course information on the Apprenticeship Service platform.

For further details on the role's requirements, please refer to the attached Job Description 

Interviews for this position will be held on Thursday 25th April

In order to be successful in the role you will need

  • Proven experience in customer service roles, preferably within an educational or apprenticeship setting.
  • Strong organisational skills with the ability to manage multiple tasks efficiently.
  • Excellent communication and interpersonal abilities, both written and verbal.
  • Proficiency in CRM systems and Microsoft Office Suite.
  • Understanding of apprenticeship funding mechanisms and regulatory compliance is desirable.
  • Ability to work collaboratively within a team and independently when necessary.
  • Flexibility to adapt to changing priorities and workload demands.

Joining our Journey:

When you join our college, not only will you benefit from an annual reviewed salary but have access to numerous benefits and facilities: 

  • Generous Pension Scheme  
  • Fantastic Staff Benefits and Rewards platform
  • Very generous holiday entitlement
  • Employee Assistance Scheme
  • Enhanced Maternity/Paternity provision
  • Staff Development days/week (Jan, July, Aug)
  • Free confidential counselling service
  • Staff recognition awards
  • Car Scheme
  • Subsidised car parking
  • On-site Day Nursery
  • On-site hair and beauty salon

Our ambition is to be “The Best Place to Learn and Work”. We expect a lot from you, so we want ambitious, open minded candidates, who are ready to give their best.  But we give a lot in return, from training to pensions, our own benefits package, and one of the best and most helpful group of colleagues you could ever wish to meet.  

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable laws, a pre-employment screening could include, employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the role.

Oldham College is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment.

Any appointments will be subject to enhanced DBS checks and a check of the DfE Barred List

This role is exempt from the Rehabilitation Act 1974. It is an offence to apply for the role if the applicant is barred from engaging in regulated activity relevant to children and vulnerable adults.

For further information about the role please visit the vacancies section of our website via the apply link.