IT Support Engineer

Based mainly at the St Albans campus – Occasional travel across Welwyn Garden City & Borehamwood Campus.

Join our dynamic IT Team at Oaklands College and be a crucial part of shaping the future technology in education! We are actively seeking a skilled IT Support Engineer to contribute to the support, growth and development of our IT infrastructure.

Key Responsibilities: -

  •  Provide essential IT Support to faculty, staff and students, ensuring seamless operation of technology resources.
  •  Troubleshoot and resolve hardware and software issues efficiently to minimize downtime and escalating issues when needed.
  •  Maintain user accounts and security groups using Microsoft Active Directory
  •  Collaborate with the IT team to implement and maintain technology solutions, including AR/VR headsets, immersion rooms Canvas and SharePoint.
  • Responsible for delivering small projects and third-party system upgrades
  •  Contribute to the development and execution of IT strategies aligned with the college’s vision.

We are looking for individuals with a passion for innovation and a desire to enhance the educational experience through technology. The ideal candidate will possess expertise in the following areas:

Qualifications and Experience:

  •  Proficiency supporting Windows operating systems, ideally Windows 10 and 11
  •  Experience with Microsoft Active Directory and Microsoft 365
  •  At least 2 years’ experience supporting hardware and software solutions
  •  Excellent communication skills with a keen focus on customer service

Desirable Skills:

  •  Experience with teaching technology including smart wallboard solutions
  •  Experience configuring AR/VR headsets
  •  Recognised IT support qualifications – Microsoft, CompTIA or similar.
  •  Canvas: Utilize your knowledge of the Canvas learning management system to support faculty and students in optimizing their online learning experience.
  •  Sharepoint: Leverage your expertise in Sharepoint to enhance collaboration and streamline document management.
  •  Experience building and maintaining Microsoft Power Apps.


  •  Automatic entry into the Local Government pension scheme
  •  Generous Annual Leave – 30 days pro rata plus bank holidays
  •  Excellent CPD Opportunities to grow and develop through mentorship and coaching.
  •  Free Onsite Parking
  •  Subsided onsite restaurant.
  •  A cycle scheme and discounted gym membership
  •  Opportunities for flexible working
  •  Staff Awards
  •  Employee Assistance programme
  •  Discounts on OASIS Beauty treatments at WGC
  •  Discount on all UNO bus routes through Hertfordshire
  •  Eye care vouchers
  •  Access to shopping discounts via UNIDAYS

Safeguarding Statement:

Oaklands College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Employment is subject to an enhanced DBS check and satisfactory safeguarding checks.

Please note, we are unable to accept CVs as form of an application, when applying for a position please ensure you complete all the required fields on the application form attached and email to