Luminate Education Group

Student Relations Officer (LUM424/897)

Leeds, West Yorkshire
Commencing at £23,644 with progression to £24,325 per annum
06 Dec 2023
07 Jan 2024
Contract Type
Full Time

About the Role

The role of the Student Relations Officer is a diverse and interesting one.  Based across all six Schools at the stunning Printworks Campus, the postholder will support students to achieve challenging attendance targets, their academic aims and their progression goals alongside engaging in enrichment activities which allow them to experience opportunities which add to their skills and prepare them for further study, Apprenticeships and careers.

The role demands a flexible, responsive approach so that the student experience is fresh, challenging and relevant.  Typical duties associated with the role include meeting and greeting students, ensuring our high expectations for behaviour are upheld and acting as a key point of contact students, visitors and colleagues.

Working with students on a 1:1 basis, in small groups and in larger groups to support the delivery of key campaigns and initiatives is another key feature of the role.

Part year or part time hours may be considered, the salary stated will be pro rata.  Please state on your application form what hours/days you are able to work.

What You Will Do

  • Work across Printworks Campus to ensure that students are welcomed in to a safe, friendly and supportive environment and to work with internal and external colleagues to support them to achieve their potential.
  • Develop effective professional relationships with students and the wider community to achieve buy in, participation and excellent levels of customer satisfaction.
  • Tailor support to meet the needs of individual students and identify opportunities to share best practice across campus.

About You

  • You will be student-focused, with a restorative approach and a commitment to providing a positive and supportive environment in which students can learn and develop,
  • You will have excellent communication skills, with the ability to analyse and resolve problems quickly and effectively, using reasoning and negotiation skills to defuse challenging situations should the need arise.
  • You will have the ability to work as part of a busy, diverse results-focused team and will enjoy achieving challenging targets and supporting others along the way. 
  • In addition, you will contribute to the development and use of a range of monitoring and reporting tasks.


There are plenty of benefits available to our staff members, here are just a few:

  • Annual leave entitlement - If you work full time, you'll get at least 27 days holiday plus bank holidays and up to 5 discretionary closure days at Christmas (pro rata for part time staff).
    • Support Staff 27 days (increasing to 32 days after 5 years service)
    • Academic 37 days
    • Senior Management 37 days
  • Generous Pension schemes
    • Teachers’ Pension Scheme 
    • Local Government Pension Scheme 
  • Memberships and discounts - employees can sign up to various membership cards and discount schemes such as TOTUM card (formerly NUS card). 
  • Travel and commuting - discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.
  • Learning and development opportunities -  including staff development days
  • Employee wellbeing initiatives
  • Flexible and hybrid working opportunities - this will vary depending on role requirements

About Us

Leeds City College is one of the largest further education institutions in the country and is one of the biggest providers of apprenticeships regionally. 

We provide a vibrant and diverse learning environment, delivering excellent and innovative education which is supportive, inspiring and life changing. Leeds City College’s values put students first and are at the heart of everything the college does.

We are committed to lifelong learning and investing in our staff. You’ll have access to a broad variety of training and professional development designed to help you continually develop and grow. We offer a wide range of job vacancies, and our large size means there are always exciting opportunities to progress.

Join us on the journey to being the best that we can collectively be for our students, apprentices, staff and our stakeholders.


At Luminate Education Group we are committed to the safeguarding and welfare of all our students including children, young people, and vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow the Safer Recruitment requirements and best practice as set out within Keeping Children Safe in Education statutory guidance. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.


We recognise, value and champion diversity & Inclusion. As we engage with a diverse student population we want to ensure we reflect that in our staff population too. For us diversity is about building happy teams, full of people that want to learn and be inspired by each other, by our different experiences and backgrounds. It is important to us that both staff and students achieve their full potential.  Diversity is important to us, but inclusion is equally, if not more important. It’s not just about having the representation but also providing the people we recruit with opportunities and valuing everyone’s contributions and perspectives.

For further information about the role please visit the vacancies section of our website via the apply link.


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