IT Helpdesk Administration Apprentice x2

Hours; Full time (37hrs per week including off the job training)

Duration; Temporary in line with Apprenticeship Standard (approx. 24 months)

About the Role

The IT Helpdesk Admin Apprentice is a key part of the College’s IT Services Team, working within a team that supports both learners and staff throughout the year. This role is extremely important in assisting the IT Services team to achieve its goals which link into the College’s vision.

The IT Helpdesk is a busy hub for all IT related queries and you will be working as part of a team to support the service. As part of this role you will be responsible for assisting in the running of the IT Services Helpdesk alongside the IT Helpdesk Team. You will report IT issues on behalf of staff and students and provide a first-class customer service to internal/external customers. You will work with a range of Microsoft Office/Google Packages to produce documents to a high standard and in a timely manner and develop knowledge of internal systems.

We will ensure that you learn business administration processes and systems. Specifically, we will help you to develop skills in understanding different types of information such as: word processing, data analysis and inputting, producing and distributing a variety of correspondence, reports and documentation. You will maintain a range of information systems used throughout the College and be committed to providing an excellent customer service to both internal and external clients. 

Through a proactive, enthusiastic and customer focused approach you will help the College achieve our mission to provide skills for the future of our students and community, through outstanding teaching and learning.  Your work will ultimately lead to increased number enrolments, highly accurate data plus positive development of the College reputation.

You will…

In this role you will a wide range of skills in business administration, customer experience and IT. You will undertake a Level 3 Business Administration Apprenticeship Standard. You will hold a Level 2 (or equivalent i.e. GCSE C/4) qualification in English and Maths or be willing to work towards.

You may have previous experience working in an administrative or customer service type role, either as paid employment of volunteering. You will have a good standard of communication skills using a variety of methods and be confident to thrive is a busy customer service environment.

Department Info

As a IT Helpdesk Administration Apprentice you will report to the 1st Line Team Lead and work as part of the IT Services Team alongside other Apprentices and Administration colleagues. You will also closely with other IT Services colleagues and be in contact with wider college staff and external providers.

Our excellent benefits and rewards package:

  • Access to local government pension
  • Up to 41 days annual leave per year including closure during Christmas period
  • Access to our gyms, restaurants and salons
  • Staff health & wellbeing and benefits schemes including in-house Occupational Health service
  • Full, part time and flexible working hours available in many roles
  • Parking available at all of our sites
  • Fantastic career development opportunities including funding for teacher training, apprenticeships and various other industry recognised qualifications

What is the RNN Group?

RNN Group’s main goal is to be an ‘outstanding’ education and training provider and this is at the heart of everything that we do. To help us achieve this we are looking to recruit highly motivated and innovative individuals to join our existing teams. To be a part of the team at RNN Group we will expect you to be committed to our values too;

  • We are Inclusive,
  • We have Integrity,
  • We Deliver,
  • We are One Team.

We are OFSTED ‘Good’ (November 2022)

We celebrate diversity and are proud to have been recognised as Investors in Diversity for our work on Equality, Diversity and Inclusion. This means that you’d be working in a supportive environment that encourages, recognises and celebrates effort, achievement and cooperative attitudes. We welcome applications from everyone regardless of age, gender, ethnicity, sexuality, faith or disability. We are also proud to be part of the Disability Confidence Scheme.

We are committed to safeguarding and promoting the welfare of children, vulnerable adults and young people. All new employees will be required undertake a DBS check and other associated checks in line with Keeping Children Safe in Education Guidance.

All candidates must have the legal right to work in the UK.

Closing date: Monday 11 Dec 2023 at 12:00 Noon - if you are shortlisted for this post you will be contacted within a week of the closing date.

If you require further information about this vacancy please contact the HR department on 01709 722750 or

For further information about the role please apply via the link.