Learner Recruitment & Reception Officer

About the Role

The Learner Recruitment & Reception Officer role is a key part of the Group’s customer service provision, within the Learner Recruitment team, providing a professional and high-quality customer service to internal and external customers.

In this role you will ensure that all learners receive a positive experience when they make course enquiries, whether in person, over the phone or via electronic communication.

The role will provide a professional reception service, including providing a range of pre-entry information and advice to potential and existing customers, referring to specialists where appropriate.

Through a proactive, enthusiastic and customer-focused approach you will assist the Group to achieve our mission to provide skills for the future of our students and community through outstanding teaching & learning.

You will…

You will have previous experience of working in a customer facing role, and ideally within an education setting, providing information, advice and guidance.

You will have excellent communication both written & verbal and be able to deal with a range of enquiries in the most effective manner. As this role will be working 2x evenings a week, being able to deal with enquiries appropriate and effectively, under minimal supervision is essential.

You will hold a Level 2 Literacy and Numeracy (equivalent to GCSE) and a Level 3 in Information & Guidance as well as a Level 2 Customer Service or be willing to work towards.

Department Info

These roles are part of the Learner Recruitment and Events Team, which is led by the Head of Learner Recruitment & Events who will give you operational direction and supported by the Director of Learner Recruitment and Marketing. The department is critical to ensuring all customers and existing students, have a positive and meaningful experience.

Our excellent benefits and rewards package:

-      Access to local government pension

-      Access to our gyms, restaurants and salons

-      Staff health & wellbeing and benefits schemes including in-house Occupational Health service

-      Full, part time and flexible working hours available in many roles

-      Hybrid working opportunities available

-      Parking available at all of our sites

-      Fantastic career development opportunities including funding for teacher training, apprenticeships and various other industry recognised qualifications

Who are the RNN Group?

RNN Group’s main goal is to be an ‘outstanding’ education and training provider and this is at the heart of everything that we do. To help us achieve this we are looking to recruit highly motivated, innovative and enthusiastic individuals to join our existing teams. To be a part of the team at RNN Group we will expect you to be committed to our values too;

·       We are Inclusive,

·       We have Integrity,

·       We Deliver,

·       We are One Team.

We celebrate diversity and are proud to have been recognised as Investors in Diversity for our work on Equality, Diversity and Inclusion.  This means that you’d be working in a supportive environment that encourages, recognises and celebrates effort, achievement and cooperative attitudes. We welcome applications from everyone regardless of age, gender, ethnicity, sexuality, faith or disability. We are also proud to be part of the Disability Confidence Scheme.

We are committed to safeguarding and promoting the welfare of children, vulnerable adults and young people. All new employees will be required undertake a DBS check.

Closing date: Monday 04 December 2023 at 12:00 Noon – if you are shortlisted for this post you will be contacted within a week of the closing date.

If you require further information about this vacancy please contact the HR department on 01709 722750 or recruitment@rnngroup.ac.uk

For further information about the role please visit the vacancies section of our website via the apply link.