Luminate Education Group

School and Customer Support (LUM233/460)

Leeds, West Yorkshire
£21,028 pa
09 Nov 2023
26 Nov 2023
Contract Type
Full Time

About the Role

Working within the embedded admin team for Social Sciences, you will be dealing with tutors and students and parents, both face to face and via emails and phone calls, handling all queries that relate to their enrolment and needs during their studies at the college.

You will be working on the school area planning and timetabling, bursary support, alongside information and data work within the student records in the year.

What You Will Do

  • To provide curriculum administration and student records data to an identified school / academic directorate, maintaining student records data for the School including registers, ULNs, destinations/job outcomes, change requests and other reporting requests.
  • To support student enrolments within the School and work with the central MIS/Marketing teams throughout main enrolment.
  • To support students in all aspects of College life and assisting the smooth running of the admin department.

About You

  • Good knowledge of Microsoft Office, Google applications, Pro Solutions or other student records system.
  • Experience of administrative and/or student records work in an education setting ensuring GDPR standards and confidentiality. Good communication skills and the ability to work flexibly across a number of tasks combined with good attention to detail and accuracy. 
  • Committed to the promotion of a safe environment for children, young people and vulnerable adults to learn in.


There are plenty of benefits available to our staff members, here are just a few:

  • Annual leave entitlement - If you work full time, you'll get at least 27 days holiday plus bank holidays and up to 5 discretionary closure days at Christmas (pro rata for part time staff).
    • Support Staff 27 days (increasing to 32 days after 5 years service)
    • Academic 37 days
    • Senior Management 37 days
  • Generous Pension schemes
    • Teachers’ Pension Scheme 
    • Local Government Pension Scheme 
  • Memberships and discounts - employees can sign up to various membership cards and discount schemes such as TOTUM card (formerly NUS card). 
  • Travel and commuting - discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.
  • Learning and development opportunities -  including staff development days
  • Employee wellbeing initiatives
  • Flexible and hybrid working opportunities - this will vary depending on role requirements

About Us

Leeds City College is one of the largest further education institutions in the country and is one of the biggest providers of apprenticeships regionally. 

We provide a vibrant and diverse learning environment, delivering excellent and innovative education which is supportive, inspiring and life changing. Leeds City College’s values put students first and are at the heart of everything the college does.

We are committed to lifelong learning and investing in our staff. You’ll have access to a broad variety of training and professional development designed to help you continually develop and grow. We offer a wide range of job vacancies, and our large size means there are always exciting opportunities to progress.

Join us on the journey to being the best that we can collectively be for our students, apprentices, staff and our stakeholders.


At Luminate Education Group we are committed to the safeguarding and welfare of all our students including children, young people, and vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow the Safer Recruitment requirements and best practice as set out within Keeping Children Safe in Education statutory guidance. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.


We recognise, value and champion diversity & Inclusion. As we engage with a diverse student population we want to ensure we reflect that in our staff population too. For us diversity is about building happy teams, full of people that want to learn and be inspired by each other, by our different experiences and backgrounds. It is important to us that both staff and students achieve their full potential. Diversity is important to us, but inclusion is equally, if not more important. It’s not just about having the representation but also providing the people we recruit with opportunities and valuing everyone’s contributions and perspectives.

For further information about the role please visit the vacancies section of our website via the apply link.

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