Luminate Education Group

Student Relationship Officer (LUM425/299)

Leeds, West Yorkshire
£21,028 per annum
26 May 2023
13 Jun 2023
Contract Type
Full Time

About the Role

The Student Relationship Officer (SRO) is integral to the student journey whilst studying with us. They enhance the experience of students in all college spaces by providing a safe and secure environment that supports and encourages positive behaviours, respect for everyone and professional standards towards learning. Relationships are key. The post holder will help to motivate and engage learners to fully participate in their courses and college life including communicating the importance of good attendance and punctuality. 

What You Will Do

  • Create a safe, inclusive and welcoming environment on campus for students and promote positive relationships and communications between all members of the college community 

  • Model and promote positive behaviours and communications, restoratively challenging and supporting students to engage respectfully with each other, with staff and visitors to college. 

  • Motivate and engage students to fully participate in their courses and college life including great attendance and punctuality and engage students in campus activities which motivate and support their personal development. Ensuring compliance with College rules and policies, submitting incident reports as required to promote a positive professional Campus culture. 

  • Promote a culture of preventative safeguarding and positive wellbeing, responding to sensitive situations including safeguarding, welfare and other pastoral matters providing information and signposting students to relevant support services 

  • Ensure staff and student safety and security is at the forefront at all times and appropriate action taken as and when incidents occur. 

  • Be an upstander and uphold the values of Printworks campus promoting the student charter and be a safe contact for students to engage students in student voice, enrichment, social action and leadership opportunities.

About You

  • Must have GCSE English and Maths at a Level 2/grade C or equivalent or willingness to work towards this
  • A level 2 qualification in Safeguarding  or willingness to work towards this
  • Previous experience of working with young people in an education or community setting
  • Experience of engaging and motivating young people
  • Experience of managing inappropriate and risky behaviour in a restorative non-confrontational manner
  • Must have excellent communication skills and the ability to adapt these to suit the situation or stakeholder


There are plenty of benefits available to our staff members, here are just a few:

  • Annual leave entitlement - If you work full time, you'll get at least 27 days holiday plus bank holidays and up to 5 discretionary closure days at Christmas (pro rata for part time staff).
    • Support Staff 27 days (increasing to 32 days after 5 years service)
    • Academic 37 days
    • Senior Management 37 days
  • Generous Pension schemes
    • Teachers’ Pension Scheme 
    • Local Government Pension Scheme 
  • Memberships and discounts - employees can sign up to various membership cards and discount schemes such as TOTUM card (formerly NUS card). 
  • Travel and commuting - discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.
  • Learning and development opportunities -  including staff development days
  • Employee wellbeing initiatives
  • Flexible and hybrid working opportunities - this will vary depending on role requirements

About Us

Leeds City College is one of the largest further education institutions in the country and is one of the biggest providers of apprenticeships regionally. 

We provide a vibrant and diverse learning environment, delivering excellent and innovative education which is supportive, inspiring and life changing. Leeds City College’s values put students first and are at the heart of everything the college does.

We are committed to lifelong learning and investing in our staff. You’ll have access to a broad variety of training and professional development designed to help you continually develop and grow. We offer a wide range of job vacancies, and our large size means there are always exciting opportunities to progress.

Join us on the journey to being the best that we can collectively be for our students, apprentices, staff and our stakeholders.


At Luminate Education Group we are committed to the safeguarding and welfare of all our students including children, young people, and vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow the Safer Recruitment requirements and best practice as set out within Keeping Children Safe in Education statutory guidance. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.


We recognise, value and champion diversity & Inclusion. As we engage with a diverse student population we want to ensure we reflect that in our staff population too. For us diversity is about building happy teams, full of people that want to learn and be inspired by each other, by our different experiences and backgrounds. It is important to us that both staff and students achieve their full potential.  Diversity is important to us, but inclusion is equally, if not more important. It’s not just about having the representation but also providing the people we recruit with opportunities and valuing everyone’s contributions and perspectives.

For further information about the role including job description and application form please visit the vacancies section of our website via the apply link.

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