Helpdesk Operative

Capital City College Enterprise is a wholly owned subsidiary of Capital City College Group, providing facilities management services to the Group. We are seeking to appoint a Helpdesk Operative on a permanent to deliver a first-class service to the colleges within the group.

As a Helpdesk Operative, you are at the heart of our operation, and we are looking for individuals who share our energy and passion and will contribute to our ongoing success. You will provide first-line helpdesk support to and provide the first point of contact for a variety of estates and facilities management requirements and administration.

With strong administrative skills and customer focus, you will provide a friendly and proactive service to customers and conduct efficient handling of each query and advise customers of the consequent solution. We are looking for someone has excellent communication skills and is competent in the use of online IT systems.

This is an exciting opportunity to join the CCCE team who are passionate and dedicated to providing CCCG with the best possible service as they endeavour to provide their students with the best possible teaching and training to fulfil the futures best suited to them. We recognise how hard our people work towards ensuring our students are supported throughout all areas of their college experience, and thus we provide an excellent set of employee benefits.

At CCCE we are committed to equality, diversity and inclusion in all our activities for everyone who learns and works here. We respect and value differences and welcome applications from candidates from all backgrounds. We create a safe and trusting professional environment where people are treated well and equally.

We are committed to safeguarding and protection of young people and adults and follow Safer Recruitment processes. All successful candidates will need to complete a DBS check, with some roles requiring an Enhanced check.

For further information about the role including job description and application form please visit the vacancies section of our website via the apply link.