Learner Service Officer

About the role:

An exciting opportunity has arisen for a Learner Services Officer to work within the Learner Services team to provide a high quality and effective service supporting the learner journey through providing information, advice and guidance. 

The role will report into the Head of Learner Services. You will be required to provide a full range of learner services administration, as outlined on the job description. You will need to have the ability to use your own initiative but also work well within a team. 

To be successful in this role you will need to have relevant experience working within a further education setting. 

The successful candidate will also have: 

• Good written and oral communication skills 

• A high proficiency in the standard Microsoft packages

• Excellent administrative skills including experience in spreadsheets, generating ad analysis of reports and other documentation as required.

• Experience using relevant student databases/systems

About you:

You will have a keen eye for attention to detail and be confident and comfortable communicating with students of all ages, parents and external contacts.

You will have a passion for supporting our students to ensure that they have access to all the information that they need to be able to be successful on their programme.   

You will have a strong level of IT skills and be confident at gathering and analysing data and combining data into reports. You will have the ability to work well under pressure and to set deadlines, both individually using your own initiative but also as a team player.

You will maintain student databases to ensure that applications are entered accurately, that student personal records are up to date and that learners are kept informed regarding interview processes. 

About us:

We are the largest college group in London.  Our colleges include City and Islington College, Westminster Kingsway College, and The College of Haringey, Enfield and North East London.  We are committed to success through equality and diversity.

About Westminster Kingsway College:

Westminster Kingsway College is a further education college in central London with centres in Camden and Westminster. It offers a huge array of academic and vocational courses for 16-18 year olds and adult learners, such as A-Levels, BTECs, Apprenticeships, Foundation Degrees, Access to Higher Education, employability training and short courses. It also offers bespoke training for employers and specialist programmes delivered in conjunction with the Peter Jones Enterprise Academy.

Westminster Kingsway is an award-winning provider of hospitality and culinary arts courses. For over a century it has been at the forefront of culinary arts education in the UK, providing UK restaurants with highly-skilled chefs, front-of-house staff and management. The college can count among its alumni Jamie Oliver, Ainsley Harriot and Selin Kiazim. 

CLOSING DATE: Monday 20th March 2022


For further information about the role including job description and application form please visit the vacancies section of our website via the apply link.