TIS Service Desk Engineer
About the Role:
An exciting opportunity has arisen at CCCG for a TIS Service Desk Engineer to become part of the IT department. You will demonstrate a professional, enthusiastic and customer focused approach and ensure that all requests are dealt with quickly and effectively, whilst maintaining the high level of service that our customers depend upon; you will adopt a can-do attitude and work collaboratively with colleagues to continuously improve our practices; you will act as a role model and as an ambassador for the service.
You must be up to the challenge of working under pressure in a demanding but rewarding environment. You need to be a great team player but also capable of working under your own initiative, finding solutions to problems that may arise and escalating situations where appropriate. You will proactively use the tools provided to manage incidents and requests, keeping end users informed through the lifecycle of the ticket in line with ITIL best practices, supporting the ICT Service function in upholding its good reputation. Proven communication and inter-personal skills, the ability to take ownership of problems and a desire to learn and develop skills are also required.
The expectation is that you will be agile and flexible as you may be required to work on either a temporary or indefinite basis at any one of the sites across the Group to maintain the highest professional standards required by the service.
Capital City College Group is London’s largest further education college group. We comprise three of London’s largest most popular colleges – City and Islington College, Westminster Kingsway College and the College of Haringey, Enfield and North East London – and we are committed to success through equality and diversity.
Click here to view Job Description.
Interview date: Ongoing.
We are committed to the safeguarding and protection of young people and adults and follow Safer Recruitment processes. All successful candidates will need to complete a DBS check, with some roles requiring an Enhanced check. A criminal record will not necessarily bar you from working for us; this will depend on the circumstances of any offences. We are committed to equality, diversity and inclusion in all our activities for everyone who learns and works here. We respect and value differences and welcome applications from candidates from all backgrounds.
We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Therefore, if you are interested, please submit your application as early as possible.
For further information about the role please visit the vacancies section of our website via the apply link.
- Capital City College Group
- Tottenham Hale
- £27,986 pa
- Subject Area
- Job Level
- Technician, Facilities Support
- Job Function
- Estates and Facilities, IT / e-learning
- Contract Type
- Full Time