Luminate Education Group

HE Welfare and Progression Officer (LCC3627)

Leeds, West Yorkshire
£24,886 - £26,359 pa
11 Nov 2022
01 Dec 2022
Contract Type
Full Time

About the Role

This is an exciting opportunity to join our Higher Education Student Support team at University Centre Leeds. Our purpose is to reduce barriers to learning by providing students with support in various areas, such as mental health, learning difficulties or disabilities, welfare, progression and general wellbeing. The HE Welfare and Progression Officer’s role is to provide our students with excellent support with welfare issues and assist with their progression throughout their time studying with us and after graduating. This role will include liaising with students and curriculum teams, along with external support providers such as Student Finance, therefore it is important you are an approachable, confident person who is keen to support positive student outcomes and can work flexibly. You will be working within a multi-disciplinary team made up of mental health officers and learning support officers.

What You Will Do

  • Provide advice services to students on welfare issues that may be creating a barrier to student retention and achievement. Welfare issues include money and funding issues, benefit problems and housing.
  • Identify and support students requiring help in applying for and managing their Student Finance, liaising with Student Finance England when necessary.
  • Support students with their progression goals through one-to-one meetings and workshops, throughout their course and after studying with us.
  • Provide advice through face-to-face meetings, telephone and online. Taking student referrals direct from students and staff throughout the college, prioritising according to need, vulnerability and urgency of issue.
  • Develop and update resources related to careers and progression for students and staff to access across the University Centre Leeds campuses.
  • Work as part of the Student Support team to plan and deliver campaigns on welfare topics across all campuses.
  • Deliver information sessions to small groups or tutorial sessions, promoting the uptake of Student Finance.
  • Develop staff and student knowledge of welfare and finance issues through a range of activities, talks and events to promote effective information surrounding support available and signposting across college campuses.
  • Work with curriculum areas and Higher Education institutions to identify any gaps in progression and careers support for students and provide the necessary support and resources on an online career's platform, ensuring that all resources consist of accurate and up to date labour market information.
  • Maintain administrative and student records using relevant college management information systems recording all interventions accurately and in a timely manner and monitoring retention and achievement.

Your Experience

  • We are looking for an approachable, confident person who has excellent communication skills, can use their own initiative and develop their skills and knowledge to support students.
  • The ideal candidate would be happy working as part of a team, as well as being able to work independently when required.
  • We are looking for someone who is student focused, with knowledge and understanding of welfare and progression needs.

About Us

Luminate Education Group consists of; Harrogate College (HC), Keighley College (KC), Leeds City College (LCC), Leeds Conservatoire (LC), University Centre Leeds, Leeds Sixth Form College and Yorkshire Centre for Training & Development. Luminate Education Group is one of the fastest growing and most innovative education groups in the country. 

We offer a curriculum as diverse as our students within a vibrant and multicultural learning environment. Our goal is to deliver excellent and innovative education which supports and inspires every student to achieve their ambitions. Join us on the journey to being the best that we can collectively be for our students, apprentices, staff and our stakeholders.


At Luminate Education Group we are committed to the safeguarding and welfare of all our student's including children, young people, and vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow the Safer Recruitment requirements and best practice as set out within Keeping Children Safe in Education statutory guidance. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.

For further information about the role including job description and application form please visit the vacancies section of our website via the apply link.

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