Stu­dent Advi­sor- Var­i­ous posts FT/PT per­ma­nent and fixed term

JOB BENEFITS

• Access to Additional Annual Leave
• Access To NEST Pension Scheme
• Access to NUS/TOTUM Discount
• Annual Travel Passes Scheme
• Cycle to Work Scheme
• Discounts
• Employee Assistance Helpline
• Kia Car Scheme

JOB LOCATIONS

Adams Building
Stoney Street, Nottingham, NG1 1NG

Basford
664 Nuthall Road, Basford, Nottingham, NG8 6AQ

City Hub
111 Canal Street, Nottingham, NG1 7HB

Highfields
Jesse Boot Avenue, Science Park, University Boulevard, Nottingham, NG7 2RU

London Road
London Road, Nottingham, NG2 3DX

Supporting documents

• Values & Behaviours
• Student Adviser JD March 2022

Various posts FT/PT permanent and fixed term, various campus locations working between 8am – 8pm ( 7.5 hrs per day), you will need to work flexibly, adjusting working patterns from time to time to support events sometimes in the evening or on Saturdays through peak periods.

Nottingham College is one of the largest further education colleges in the country creating opportunities for employment and progression to higher education for the people of Nottingham and Nottinghamshire, raising their prosperity and that of the local economy.

As we continue to support our students through their journey with us, we are seeking highly motivated and forward-thinking individuals to help us achieve our ambitions.

Are you looking for varied, challenging role which will provide you with the opportunity to develop your administration skills and student facing experience, really making a difference to our diverse range of students? Full training will be provided for these roles, with on-going high quality continuing professional development.

Your role will support students to transition into college life, supporting them to navigate the steps through admissions to enrolment and beyond. This role is based mainly in a back-office environment with some forward-facing student interactions from time to time. Your student focused approach will ensure each and every individual has the best start to college life, are well informed about the range of support available to them and are supported to access any support they might need during their time with us as a student.

You will work as part of a well-established service, with a team who take pride in working proactively to find solutions for students and stakeholders. You will need to have energy and passion to provide the best for our students and have the ability and experience to work with a diverse range of customers both face to face and over the phone.

You should have a confident outgoing personality, who can provide an excellent first contact resolution service across the whole student journey. Your role will have a main specialist focus of admissions, enrolment services or information provision via various communication channels including call centre, and email enquiries. During peak times such as enrolment you will be required to support students to enrol as part of the whole college enrolment events.

You will also support other services such as Reception and Student finance from time to time, to give students the best possible experience throughout the student lifecycle at Nottingham College.

You will be expected to work in an agile working environment, and at times maybe required to work across any of the areas of the department and at any of our 7 campuses.

You will utilise your excellent administration skills whilst working collaboratively with a range of other professional services and curriculum colleagues across the college to ensure the service provided is outstanding and meets the needs of all of its diverse customers, students and stakeholders.

The post will be shortlisted against the essential and desirable criteria at application stage from the person specification. Please ensure that you have a look at this specification attached to the Role Profile and complete your application fully demonstrating your experience and skills in relation to this.

Benefits

· 35 Days Holiday + Bank Holidays

· Access to Additional Annual Leave

· Access to NUS/TOTUM Discount

· Access to the Local Government Pension Scheme

· Annual Travel Passes Scheme

· Cycle to Work Scheme

· Discounts

· Employee Assistance Helpline

· Kia Car Scheme

For further details on this post which the job description and person specification cannot answer for you, please contact Tina Reddish or Shannel Miranda Student Operations Business Managers on 0115 9 100 100.

Closing date: Wed 12th October ( we do reserve the right to close the advert early should we have sufficient applications)

Interviews/assessment date Thursday 27th October Location TBC

Our values mean we work together, as One Team. As One Team in our commitment to creating an inclusive environment, promoting inclusivity and respect with a culture that supports our college community of staff and students to achieve their full potential and celebrate all aspects of

diversity. Achieving our aim to be an employer of choice will be through striving to lead an environment that is free from discrimination, harassment, bullying and victimisation.

We believe that a diverse workforce leads to an organisation that is more innovative, more creative and gets better results. We want our workforce to represent the diversity of the people and communities that we serve. We also want our workplace to be one where different experiences, expertise and perspectives are valued and where everyone is encouraged to grow and develop. We are happy to consider any reasonable adjustments that successful candidates may need.

Nottingham College is committed to safeguarding and promoting the wellbeing of our students and expects all staff and volunteers to share this commitment. Background checks including employer references and an enhanced DBS check will be required for this role.

For further information about the role including job description and application form please visit the vacancies section of our website via the apply link.