Customer Experience Contact Centre Assistant (LCC3200)

We are a friendly, enthusiastic team with a passion for working with a diverse group of people, to deliver an outstanding customer experience to our students, visitors and stakeholders. We take pride in guiding our students on their journey to achieve their aspirations.

Our perfect day is to see all our students start their college day with a smile and to have fun whilst they learn! We are a part of a 50 plus strong Student Recruitment and Customer Experience Department and we are located in central Leeds with easy access to the train and bus station.

You will be part of a constantly growing team of customer experience assistants working in a busy contact centre, no one day is the same, you will deal with a variety of enquiries including giving information and guidance to potential and current students to guide them to their chosen course and career path.

We offer numerous benefits, from a minimum of a week’s Christmas break, bank holidays off, gym memberships, discounted travel, wellbeing and staff development days, and training & development packages to support your role and progression, and much more.

WHAT YOU WILL DO

• To be that friendly and enthusiastic voice on the other end of the phone - providing a positive and memorable service to all students, potential students, staff, and any other stakeholders across Luminate Education Group.
• To provide outstanding customer service, information and guidance over several different contact facilities, including: telephone, email and webchat that represent the Luminate brand.
• Provide information and guidance to current and potential students on their journey from application to enrolment.
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
• Take an active part in all college student recruitment related events such as open days and curriculum specific activities.
• Promote course specific curriculum programs and activities.
• Work to flexible and diverse workflows and shift patterns in line with business needs including the occasional Saturday.

YOUR PROFILE 

• Relevant Customer Service qualification/training/experience.
• Experience in working in a customer-focused role/environment.
• Good IT skills and knowledge of Microsoft Office/Google application.
• Knowledge of data protection and confidentiality requirements.
• Good communication skills.
• Good attention to detail and accuracy.
• Problem-Solving skills.
• Literacy and Numeracy at Level 2 or above.

WANT TO FIND OUT MORE?

For more information about the role please contact:

Max Noble

max.noble@leedscitycollege.ac.uk

About Us

Luminate Education Group consists of; Harrogate College (HC), Keighley College (KC), Leeds City College (LCC), Leeds Conservatoire (LC), University Centre Leeds, Leeds Sixth Form College, White Rose Academies Trust (WRAT) and Yorkshire Centre for Training & Development. Luminate Education Group is one of the fastest growing and most innovative education groups in the country. 

We offer a curriculum as diverse as our students within a vibrant and multicultural learning environment. Our goal is to deliver excellent and innovative education which supports and inspires every student to achieve their ambitions. Join us on the journey to being the best that we can collectively be for our students, apprentices, staff and our stakeholders.

SAFEGUARDING

At Luminate Education Group we are committed to the safeguarding and welfare of all our student's including children, young people, and vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow the Safer Recruitment requirements and best practice as set out within Keeping Children Safe in Education statutory guidance. All successful applicants will be required to complete mandatory pre-employment checks including an enhanced DBS check. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.