Customer Service Assistant (Ref: LCC3404)

WHAT WE DO

The Adult, Community and ESOL Team deliver a range of exciting courses to our diverse learners in the heart of our community. From maths and English to flower arranging and dress making there is something for everyone! We're revitalising our department and are recruiting Skills Hub Advisers to provide services across our community campuses. We're looking for dynamic and vibrant professionals who are able to engage with and support our learners. Never worked in a college? That's okay! We're looking for your skills, experience, and ability to make our students feel welcome in our centres acting as the first point of contact and face that they see....and we have a range of learning and development opportunities for you too! Our Campuses are: Rothwell, Deacon House, and Enfield and will consider full or part time hours across our working day of 8.30am-9.00pm Monday to Thursday, 8.30-4pm Fridays and 8.30-3.00pm on Saturdays which can be discussed during the interview process.

WHAT YOU WILL DO

• Provide a professional front of house service for the campus either by face to face, emails or telephone
• Issue and checking ID passes and help with admissions and enrolment at peak times in the year
• Provide other office related tasks

YOUR PROFILE

• You will need to be flexible friendly, patient and understanding to be successful in this rewarding role
• You will have excellent customer service and data processing skills as well as strong IT and organisational skills

Please contact the below for information:

• Elaine Wright
• Elaine.wright@leedscitycollege.ac.uk

About Us

Luminate Education Group consists of; Harrogate College (HC), Keighley College (KC), Leeds City College (LCC), Leeds Conservatoire (LC), University Centre Leeds, Leeds Sixth Form College, White Rose Academies Trust (WRAT) and Yorkshire Centre for Training & Development. Luminate Education Group is one of the fastest growing and most innovative education groups in the country. 

We offer a curriculum as diverse as our students within a vibrant and multicultural learning environment. Our goal is to deliver excellent and innovative education which supports and inspires every student to achieve their ambitions. Join us on the journey to being the best that we can collectively be for our students, apprentices, staff and our stakeholders.

SAFEGUARDING

At Luminate Education Group we are committed to the safeguarding and welfare of all our student's including children, young people, and vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow the Safer Recruitment requirements and best practice as set out within Keeping Children Safe in Education statutory guidance. All successful applicants will be required to complete mandatory pre-employment checks including an enhanced DBS check. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.