IT Helpdesk Analyst and Administrator - 1 permanent post; 1 fixed term post until July 2023
HCUC (Harrow College & Uxbridge College) is a thriving Further Education College in West London with far reaching ambitions for our IT and digital provision. We are seeking a pro-active, customer-focused individual looking to develop a career in Business Administration or IT to join our successful team.
Reporting to the Service Delivery Manager, this is a varied and interesting role. Our IT team manage capital and expense budgets with a combined value in excess of £2m a year. Working closely with our Finance department, you will input and monitor the fulfilment of orders and ensure sufficient budget is allocated. You will also liaise with our suppliers and the College’s procurement officer, ensuring best value for money is gained on all orders and that compliance requirements are met.
You will also work pro-actively to manage all tickets on the College’s helpdesk system. You will act as first point of contact for customers across the College, resolving as many incidents and requests on the first call as possible, and escalating to the IT Engineers where appropriate.
You will be a positive and enthusiastic team player, with excellent customer service and interpersonal skills. You should have a good working knowledge of Microsoft Office packages, particularly Word, Excel and Outlook and good administrative skills including the ability to prioritise a busy workload effectively under pressure.
We offer a generous holiday allowance, free car parking, Local Government Pension Scheme and many opportunities for ongoing personal and professional development within our supportive and friendly team.
Further details: Job Description Equal Opportunities
HCUC is an equal opportunities employer. We encourage applications from all people, irrespective of disability, race, gender, age, sexual orientation, transsexual or gender reassignment, marital or civil partnership, religion/faith or pregnancy and maternity leave.
Disclosure and Barring Service checks
HCUC (Harrow & Uxbridge College) is committed to safeguarding and promoting the welfare of young people and vulnerable adults, and we expect all staff to share this commitment. To ensure that we meet our safeguarding commitments we will carry out all necessary pre-employment checks, including undertaking an Enhanced Disclosure and Barring check for all successful candidates.
Where references are taken up by the College, it is our policy not to disclose references to candidates.
For further information about the role including job description and application form please visit the vacancies section of our website via the apply link.