Customer Service Assistant (Ref: LCC3404)

The Adult, Community and ESOL Team deliver a range of exciting courses to our diverse learners in the heart of our community. From maths and English to flower arranging and dress making there is something for everyone! We're revitalising our department and are recruiting Skills Hub Advisers to provide services across our community campuses. We're looking for dynamic and vibrant professionals who are able to engage with and support our learners. Never worked in a college? That's okay! We're looking for your skills, experience, and ability to make our students feel welcome in our centres acting as the first point of contact and face that they see....and we have a range of learning and development opportunities for you too! Our Campuses are: Rothwell, Deacon House, and Enfield and will consider full or part time hours across our working day of 8.30am-9.00pm Monday to Thursday, 8.30-4pm Fridays and 8.30-3.00pm on Saturdays which can be discussed during the interview process.

WHAT YOU WILL DO

• Provide a professional front of house service for the campus either by face to face, emails or telephone
• Issue and checking ID passes and help with admissions and enrolment at peak times in the year
• Provide other office related tasks

YOUR PROFILE

• You will need to be flexible friendly, patient and understanding to be successful in this rewarding role
• You will have excellent customer service and data processing skills as well as strong IT and organisational skills

Please contact the below for information:

• Elaine Wright
• Elaine.wright@leedscitycollege.ac.uk

About Us

Luminate Education Group consists of; Harrogate College (HC), Keighley College (KC), Leeds City College (LCC), Leeds Conservatoire (LC), University Centre Leeds, Leeds Sixth Form College, White Rose Academies Trust (WRAT) and Yorkshire Centre for Training & Development. Luminate Education Group is one of the fastest and most innovative education groups in the country. 

We offer a curriculum as diverse as our students within a vibrant and multicultural learning environment. Our goal is to deliver excellent and innovative education which supports and inspires every student to achieve their ambitions. 

Our focus is to ensure every group member, and the group as a whole, is successful. In order to achieve this, the group members proactively look for ways to support and inspire each other, to strengthen central services and be a guiding light for all our staff and students.

Join us on the journey to being the best that we can collectively be for our students, apprentices, staff and our stakeholders.
 

SAFEGUARDING

At Luminate Education Group we are committed to the safeguarding of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment. 

All successful applicants will be required to complete all the mandatory pre-employment checks, which includes:

• Proof of right to work in the UK

• Enhanced Disclosure and Barring Services (DBS) check

• Children’s barred list check (we may also check the adult barred list if the role involves working with vulnerable adults)

• Two professional references 

• Fitness to work; this is conducted by our Occupational Health Provider

• Section 128 check for all staff entering management roles

• Prohibition check for all staff entering teaching related roles

Please Note: All successful applicants who have lived or travelled overseas for three months or more in the past five years will be required to undertake an overseas check as part of the pre-employment checks.

More information on overseas checks can be found on the government website.

All offers of employment are subject to satisfactory pre-employment checks.

For further information about the role including job description and application form please visit the vacancies section of our website via the apply link.