Associate Customer Contact Assistant

We have a great opportunity based at our Bedford campus for a an Associate Customer Contact Assistant to become a key member of our Customer Services department.

As an Associate Customer Contact Assistant, you will play a pivotal role in the success of our students through:

  • Acting as a single point of contact for all customers contacting The Bedford College Group, offering a triage service to determine their needs and answering any FAQs where you can. This will include coordinating onward referrals to the most appropriate team, consistently monitoring and tracking all referrals.
  • Working effectively as a member of the Marketing & Student Recruitment Directorate, carrying out any other associated duties as directed by the Senior Customer Contact Manager or Head of Enquiries & Admissions.

Our ideal candidates will have experience of working in a fast-paced customer focused environment and exceeding customer expectations and experience of providing advice to customers using a variety of communication methods, e.g. email and via the telephone, alongside the following qualifications:

  • A good standard of education, including English and mathematics at GCSE grade A-C or equivalent.
  • An IT qualification at Level 2 or above

Further details of the essential criteria for the post can be located within the Job Description.

About Us

The Bedford College Group aims to deliver world-class skills and education to the communities we serve. The Bedford College Group is comprised of Bedford College, Shuttleworth College, The Bedford Sixth Form, Tresham College and the National College of Motorsport.

Terms and Conditions - Bedford College Professional Services

These roles service hours will be from 18th August to 30th September 2022 (32 hours per week)


Monday to Thursday*: 10:00am – 5:00pm

Fridays*: 10:00am – 4:30pm

30 minute break each day.

*Additional hours may be required on GCSE Results Day and the following day, Thursday 25th August, and Friday 26th August.

Interviews will be held on a date to be confirmed.

Associates work on a short term basis as assigned. They teach or provide support services and they work with and are supported by core staff. As an Associate you will be issued with an Associate agreement, under this Agreement period you will be eligible to work on assignments offered to you.

The Bedford College Group is committed to the safeguarding of children and vulnerable adults.  An Enhanced DBS check will be required and you will be required to declare any convictions, cautions, reprimands or final warnings, which would not be filtered in line with current guidance.

Interviews will be held on a date to be confirmed.

As a result of the ongoing COVID-19 pandemic, in the interests of business continuity The Bedford College Group may conduct our interviews via Microsoft Teams.  More information will be available at interview stage.

Supporting Documents

For further information about the role including job description and application form please visit the vacancies section of our website via the apply link.