Luminate Education Group

Customer Experience Assistant (LCC3122)

Leeds, West Yorkshire
LC2 £19,099 per annum
11 May 2022
19 May 2022
Contract Type
Full Time

The Vacancy

The Team

  • This is an exciting opportunity to join our Customer Service Team in a Front of House role.
  • We are a friendly, enthusiastic team with a passion for working with a diverse group of people, to deliver an outstanding customer experience to our students, visitors and stakeholders.
  • We take pride in guiding our students on their journey to achieve their aspirations.
  • Our perfect day is to see all our students start their college day with a smile and to have a fun whilst they learn!
  • We are a part of a 50 plus strong Customer Experience, Student Recruitment Department and we are located at Park Lane Campus in central Leeds with easy access to the train and bus station.
  • Our customer experience teams are located at various campus sites across Leeds and are part of Luminate Education Group.
  • You will be part of a constantly growing team of customer experience assistants working on a busy reception, no one day is the same.
  • You will deal a variety of enquiries including giving information and guidance to potential and current students to guide them to their chosen course and career path.

The Role

  • Front of House / Receptionist £19,099 per annum (£9.90 per hour)
  • Full time (37 hours per week over 5 days)
  • Work to flexible and diverse workflows and shift patterns in line with business needs.
  • Our dedicated reception is open Monday to Friday, hours vary from 8am to 9pm depending on the campus
  • Occasional Saturdays for events and open days
  • Customer Experience Teams are located at various campus sites across Leeds (with easy access to public transport).
  • You will provide outstanding customer service, information and guidance via face to face, telephone, email and web chat that represents the Luminate brand.
  • Previous experience not essential as full training provided to support your role and progression.

What you will do

  • Greet everyone with a smile, be friendly and enthusiastic to all students, visitors, and stake holders
  • To provide outstanding customer service, information and guidance over several different contact facilities, including face to face, telephone, email and web chat that represents the Luminate brand
  • Provide information and guidance to current and potential students on their journey from application to enrolment
  • Organising and updating systems and schedules Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
  • Take an active part in all college student recruitment related events such as open days and curriculum specific activities
  • Promote course specific curriculum programs and activities

Your Profile

  • Experience of working in a customer focused role/environment
  • Good communication skills
  • Good attention to detail and accuracy
  • Problem Solving skills
  • Good IT skills and knowledge of Microsoft office / google application
  • Knowledge of data protection and confidentiality requirements
  • Literacy and Numeracy at Level 2 or above (or commitment to achieving this within one year of appointment)


For more information about the role please contact:

Max Noble


About Us

Luminate Education Group consists of; Harrogate College (HC), Keighley College (KC), Leeds City College (LCC), Leeds Conservatoire (LC), University Centre Leeds, Leeds Sixth Form College, White Rose Academies Trust (WRAT) and Yorkshire Centre for Training & Development. Luminate Education Group is one of the fastest and most innovative education groups in the country. 

We offer a curriculum as diverse as our students within a vibrant and multicultural learning environment. Our goal is to deliver excellent and innovative education which supports and inspires every student to achieve their ambitions. 

Our focus is to ensure every group member, and the group as a whole, is successful. In order to achieve this, the group members proactively look for ways to support and inspire each other, to strengthen central services and be a guiding light for all our staff and students.

Join us on the journey to being the best that we can collectively be for our students, apprentices, staff and our stakeholders.


At Luminate Education Group we are committed to the safeguarding of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment. 

All successful applicants will be required to complete all the mandatory pre-employment checks, which includes:

  • Proof of right to work in the UK

  • Enhanced Disclosure and Barring Services (DBS) check

  • Children’s barred list check (we may also check the adult barred list if the role involves working with vulnerable adults)

  • Two professional references 

  • Fitness to work; this is conducted by our Occupational Health Provider

  • Section 128 check for all staff entering management roles

  • Prohibition check for all staff entering teaching related roles

Please Note: All successful applicants who have lived or travelled overseas for three months or more in the past five years will be required to undertake an overseas check as part of the pre-employment checks.

More information on overseas checks can be found on the government website.

All offers of employment are subject to satisfactory pre-employment checks.

For further information about the role including job description and application form please visit the vacancies section of our website via the apply link.

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