Customer Contact Advisor

We have a great opportunity based at Corby campus for a Customer Contact Advisor to become a key member of our Enquiries and Admissions department.

As a Customer Contact Advisor, you will play a pivotal role in the success of our colleges and their students through providing a professional, high quality front of house and information, advice and guidance service to customers, alongside participating in school events and recruitment events in order to attract applicants.

Our ideal candidates will have experience of working in a fast-paced customer service environment, providing advice through a range of communication methods, exceeding customer expectations.

Candidates should be qualified to (or willing to undertake) IAG (Information Advice and Guidance) Level 4.

Further details of the essential criteria for the post can be located within the Job Description.

About Us

The Bedford College Group aims to deliver world-class skills and education to the communities we serve. The Bedford College Group is comprised of Bedford College, Shuttleworth College, The Bedford Sixth Form, Tresham College and the National College of Motorsport.

Terms and Conditions - Bedford College Professional Services 

  • 37 hours per week (1.0 FTE) / 52 weeks per year
  • £22,000 per annum
  • 27 days per annum (plus public holidays)
  • Peoples Pension
  • Free on-site parking
  • Retail and leisure discounts

The Bedford College Group is committed to the safeguarding of children and vulnerable adults.  An Enhanced DBS check will be required and you will be required to declare any convictions, cautions, reprimands or final warnings, which would not be filtered in line with current guidance.

Interviews will be held on a date to be confirmed.

As a result of the ongoing COVID-19 pandemic, in the interests of business continuity The Bedford College Group may conduct our interviews via Microsoft Teams.  More information will be available at interview stage.

Supporting Documents

For further information about the role including job description and application form please visit the vacancies section of our website via the apply link.