Luminate Education Group

MIS Campus Support Officer (Admin and Reception)

Leeds, West Yorkshire
£19,904 to £21,659 per annum
04 May 2022
17 May 2022
Job Function
IT / e-learning
Contract Type
Full Time

The Vacancy

What we do

The 14-16 Mabgate Community is a discrete element of the curriculum offer within Luminate Group. The Mabgate Community was created in order to further support the existing Alternative Education within the Leeds City Council area and is informed by the Education Act (1996) which requires all local authorities to ensure pupils of school age receive an appropriate education and to identify those pupils who are not in receipt. The Mabgate Community admissions policy and its principal purpose are aligned to Leeds City Council's Fair Access Protocol (2021)

The Mabgate Community has a unique curriculum offer, coupling core curriculum in areas such as sport, maths, science, PSHE and English to an elective range of vocational courses, all of which offer meaningful progression routes and qualifications.

The aim of the Mabgate Community is to improve the attainment, behaviour, attendance, self-esteem, confidence and self-regulation of its students. The Mabgate Community will provide students with opportunities to participate through an alternative delivery model that emphasise practical application of concepts, individual and team learning and recognition of achievement. The curriculum delivery is underpinned by a behaviour strategy which builds resilience and self-esteem. This approach will enable Mabgate Community students to recognise the value of learning with positive activities, whilst continuing to stretch and challenge them.

What you will do

  • To support the delivery of highly-effective campus MIS and Administration services, including systems, process, student records, data entry, registry, timetabling and resourcing functions. 
  • To support the curriculum school managers (Heads, Deputies, Programme Managers etc.) and other academic staff with the facilitation and delivery of effective MIS and Administrative services at the campus.
  • Ensure DSATs, other data queries and regular data accuracy checks are processed on a timely basis and that corrections are compliant with funding rules and the GDPR regulations.
  • Reception duties, including greeting everyone with a smile, be friendly and enthusiastic to all students, visitors, and stake holders.
  • Support all aspects of curriculum administration such as production of letters, dealing with enquiries face to face or other communicated queries.
  • Provide information and guidance to current and potential students on their journey from application to enrolment.
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.

Your Profile

  • Relevant Customer Service qualification/training/experience
  • Experience of working in a customer focused role/environment
  • Good IT skills and knowledge of Microsoft office / google application Knowledge of data protection and confidentiality requirements
  • Good communication skills Good attention to detail and accuracy
  • Problem Solving skills
  • Literacy and Numeracy at Level 2 or above

Want to find out more?

For more information about the role please contact:

Emma Briggs at

About Us

Luminate Education Group consists of; Harrogate College (HC), Keighley College (KC), Leeds City College (LCC), Leeds Conservatoire (LC), University Centre Leeds, Leeds Sixth Form College, White Rose Academies Trust (WRAT) and Yorkshire Centre for Training & Development. Luminate Education Group is one of the fastest and most innovative education groups in the country. 

We offer a curriculum as diverse as our students within a vibrant and multicultural learning environment. Our goal is to deliver excellent and innovative education which supports and inspires every student to achieve their ambitions. 

Our focus is to ensure every group member, and the group as a whole, is successful. In order to achieve this, the group members proactively look for ways to support and inspire each other, to strengthen central services and be a guiding light for all our staff and students.

Join us on the journey to being the best that we can collectively be for our students, apprentices, staff and our stakeholders.


At Luminate Education Group we are committed to the safeguarding of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment. 

All successful applicants will be required to complete all the mandatory pre-employment checks, which includes:

  • Proof of right to work in the UK

  • Enhanced Disclosure and Barring Services (DBS) check

  • Children’s barred list check (we may also check the adult barred list if the role involves working with vulnerable adults)

  • Two professional references 

  • Fitness to work; this is conducted by our Occupational Health Provider

  • Section 128 check for all staff entering management roles

  • Prohibition check for all staff entering teaching related roles

Please Note: All successful applicants who have lived or travelled overseas for three months or more in the past five years will be required to undertake an overseas check as part of the pre-employment checks.

More information on overseas checks can be found on the government website.

All offers of employment are subject to satisfactory pre-employment checks.

For further information about the role including job description and application form please visit the vacancies section of our website via the apply link.

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