Practice Admin Apprenticeship

Working Week: Monday - Friday Start: 8am Finish: 6.30pm (variable & flexible between these hours)

Total hours per week: 37.50

Lower Gornal Medical Practice are looking to recruit 2 Medical Administration Apprentices to assist with duties such as passing information accurately and promptly to the appropriate personnel, keeping up to date with changes and relevant current information etc. Could this be the role for you? Apply now!

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
• Work effectively with individuals in other agencies to meet patient’s needs
• Effectively manage your own time, workload and resources

Overview

• Preparing /organising rooms i.e., stock replenishment and ensuring an adequate supply of stationery is at hand for clinicians
• Ensuring the reception area is tidy, safe and welcoming.
• Making appointments for health care professionals using the surgery premises.
• Dealing with External agencies – e.g., District Nurses, Health Visitors, secondary care, 3rd sector organisation and Primary Care Bodies.
• Greeting and directing patients on arrival and checking patients them into their appointments.
• Dealing with patient’s general/routine enquiries and requests.
• Answering telephones – receiving and forwarding messages.
• Making patient appointments and giving appointment cards.
• Registering new patients, temporary residents, emergency patients and those requiring immediate necessary treatment.
• Arranging appointments for medicals and other non-routine appointments.
• Ordering emergency ambulances and distribution of correct telephone number for routine ambulance bookings.
• Dealing with requests for home visits, taking accurate information and entering the information into the medical system.
• Making and dealing telephone calls as required.
• Dealing with requests and handing out repeat medication prescriptions.
• Open and distribute internal & external Mail.
• Posting of letters and parcels.
• Taking specimen samples and processing in line with practice protocols
• Receive and action messages for internal and external members of staff
• Ensure information regarding any urgent or unresolved matters is passed to the appropriate person/line manager at the end of your working hours.
• Emptying pathology lab results bag.
• Date stamping results and appropriate filing of information.
• Filing of medical records, letters and test results.
• Ordering and sorting of the medical records and their maintenance (replacing worn out covers etc.) where necessary.
• Keeping all data on the medical system up-to-date.
• Entering patient information onto the computer in a timely and accurate manner.
• The handing out of letters, completed forms, completed passport applications, specimen bottles, self-certifications forms.
• Accepting requests for the completion of forms, e.g., hospital pre-admission drug check lists, private health insurance claim forms, passports, etc. (checking if there is a fee payable, informing the patient of the charge).
• Taking and receiving payments for services, e.g., insurance claims.
• Ensuring petty cash items are recorded on patients' notes and entered correctly in the income or expenditure columns.
• Summarization of patient’s medical records on the medical system.
• Scanning documentation into the patients medical records and clinical coding.
• Utilising clerical and secretarial skills to ensure that letters/referrals/medical reports are undertaken in a timely manner (if required/applicable).
• Utilising Choose and Book (if required/applicable).
• Utilising ICE or other systems (if required/applicable).
• To assist with target led areas: QOF, KPI’s, DES, LES etc.
• The handling of complaints in line with company procedure.

Requirements and prospects Desired skills

• Good timekeeping
• Good communication skills, enthusiasm and willingness to learn
• Good IT skills
• Understanding of the need for confidentiality
• Confident communicator - written and spoken English
• Attention to detail and accuracy

Personal qualities

• Comfortable multi-tasking and working under pressure
• Able to recognise priorities and act autonomously
• Calm and professional manner

Desired qualifications

GCSE A-C/8-5 in maths and English or equivalent.

Future prospects

Medical Secretary, would consider an apprentice who would like to develop a dual health care assistant/administration/receptionist role.

Things to consider

Travel to work time.

For further information about the role including job description and application form please visit the vacancies section of our website via the apply link.