Apprentice Learner Experience Officer

Fixed Term for 18 months – 36 hours per week

£20,797 per annum – 30 days holiday (pro-rata for mid-year starters)

Level 2 Customer Service Practitioner Apprenticeship

Westminster City Council is committed to creating a City for All where people are born into a supportive and safe environment, grow and learn throughout their lives, build fantastic careers in world-leading industries. Westminster Adult Education Service is the City Council’s adult education service and the largest local authority adult education service in London and one of the largest nationally.   

We provide life-changing learning opportunities for our learners through our qualification courses, apprenticeship programmes and extensive community-based provision. We work to adapt to the changing needs of our communities – resulting in a dynamic atmosphere where ambition, diversity and creativity are celebrated. We are on our journey to outstanding and want someone who shares our vision of attaining excellence to join our passionate and highly skilled leadership team.  

If you want to join an organisation that makes a difference in people’s lives, we want to hear from you.    

The Role: 

To provide outstanding front-line services from all WAES sites, reception desks and Learner Hubs.

To assist in the day-to-day operation of all WAES sites to ensure a high quality environment and experience for all learners and service users.

To support with all aspects of the admissions and enrolment processes. 

Take an active role in supporting the Learner Journey ensuring they receive outstanding customer service.

What we offer: 

We are passionate about our aim to be an inclusive workplace for all that reflects the communities we serve, and we believe everyone is valued.   

We particularly welcome applicants from underrepresented backgrounds, including BAME, LGBTQ+ and those with hidden or visible disabilities.       

The Service offers a competitive salary, employment benefits including a public sector pension scheme, generous holiday allowance and opportunities for Continuous Professional Development.   

The closing date to apply for this post is 9am Wednesday 19 January 2022.  Interviews for this post will take place on Wednesday 26 January 2022.

Please quote reference number ED/WAES/1045

A Basic DBS is required for this post.

CV’s will not be accepted for this post.

Please apply via the link