- Access to the Local Government Pension Scheme
- Kia Car Scheme
- Annual Travel Passes Scheme
- Cycle to Work Scheme
- Access to Additional Annual Leave
- Access to NUS/TOTUM Discount
- Employee Assistance Helpline
664 Nuthall Road, Basford, Nottingham, NG8 6AQ
111 Canal Street, Nottingham, NG1 7HB
Nottingham College’s mission is to change lives through excellence in education and employment. Being one of the largest further education colleges in the country providing state of the art teaching and learning facilities and great support for students, Student services ambition is to work as one team to create an inclusive and supportive environment where students can reach their full potential.
This new role sits within the Student Services Directorate of Nottingham College and will be based on one of our campuses working collaboratively with cross college departments and the directorates various facets such as Careers Advisers, Student Wellbeing, Student safeguarding and Additional learning support teams to provide a warm welcome to college campuses, face to face and over the telephone. This important role will ensure that all visitors to the college receive an outstanding customer service, both welcoming and supportive, signposting to relevant solutions whilst providing outstanding administrative services to support the wider student services department.
As we continue to improve the student journey to ensure ease of access and improved services for students we are seeking highly motivated, positive and forward thinking individuals to help us achieve our ambitions.
Are you passionate about the welfare of our students and everyone accessing the college? Are you looking for a front facing role which promotes safeguarding, inclusion and health & safety from the first point of contact? Do you possess excellent communication skills and have the ability to utilise these with a wide range of students/ visitors/ colleagues demonstrating empathy and professionalism at all times sometimes dealing with upsetting and challenging situations?
Do you have experience in the following?
• Strong interpersonal and communication skills (written and Verbal)
Working in a complex and diverse student/customer focused environment
• A good standard of administrative skills
• Dealing with challenging & difficult people situations with empathy and professionalism
• Highly effective organisation and prioritisation skills
• Accurate ability on a range of IT packages ideally including large corporate databases
• Flexible working as part of a team
You should have a confident outgoing personality, who will provide an excellent service supporting students to navigate the college and signposting to more specialist teams as required including student advisors and other services to give students the best possible experience throughout the student journey at Nottingham College.
You could be expected to work at any of our 8 campuses but will have a core base for most of the year.
You will utilise your excellent administration skills whilst working collaboratively with a range of other professional services, particularly security, estates services, the wider student services team and curriculum colleagues to ensure the service provided is outstanding and meets the needs of all of its diverse customers.
The post will be shortlisted against the essential and desirable criteria at application stage from the person specification. Please ensure that you have a look at this specification attached to the Role Profile and complete your application directly from this, as these specifications are an integral part of the selection process. The Role Profile can be viewed on our vacancies page www.nottinghamcollege.ac.uk/vacancies.
For further details on this post which the job description and person specification cannot answer for you, please contact Helen Bird - Head of Student Operations & Careers Leader or Shannel Miranda - Student Operations Business Manager on 0115 9 100 100.
The closing date is 4pm 15th January 2022
Interviews/assessment date will be 26th January 2022
Apply direct using the online system at www.nottinghamcollege.ac.uk/vacancies or download the Word application form from the main vacancy page and once complete, email it to email@example.com.
Please be aware that the College is currently undertaking job evaluation on all roles and implementing a new pay and grading system and new contractual documentation. Applicants should be aware that the advertised salary for this role represents the salary at the point of advertising but that this may change under the new pay and grading system.
Please be aware that this job is offered on Nottingham College terms and conditions of employment.