Sessional Customer Service Officer

The College is committed to promoting a diverse and inclusive community with the belief that diversity plays an important role in the success of our business.

We have an exciting opportunity to join the Careers & Enterprise Hub at Leicestershire College. As an integral part of the team, you will provide an exceptional, friendly and responsive service to all Customers & visitors to the Careers & Enterprise Hub.

This role will be employed on a casual basis to provide cover for holidays and sickness, particularly during Saturday and evening opening hours, at our town centre Careers & Enterprise Hub.

You will be required to provide a high level of customer service, being first point of contact to all customers and visitors who enter the Careers & Enterprise Hub. You will act as the key interface between the Careers & Enterprise Hub customers and other members of the Careers & Enterprise team; dealing with queries from customers, answering calls and emails, and working alongside other members of the team to ensure smooth running of the Hub.

We are proud to be working towards being an Investors in Diversity organisation. We actively encourage applications who are current under-represented and where we are using positive action under the Equality Act. We welcome everyone to consider becoming a part of our journey. The College is striving to attract, develop and retain the very best people by offering a motivating and inclusive workplace in which talent is truly recognised.

Alongside our commitment to your professional and personal development, we also offer a generous benefits package including:

• A competitive pension scheme
• On-site parking
• One campus facility
• Subsided nursery fees
• Fantastic CPD and inclusive resources for development
• Opportunities of volunteering within local community and charities

We offer a range of family friendly, inclusive employment policies, flexible working arrangements, agile working, staff forums, staff working groups for sustainability, staff steering groups for Investors in Diversity and support services to support with mental health and wellbeing for staff from different backgrounds.

We are and have consistently invested in providing our learners and employees with an outstanding and unrivalled range of modern facilities and resources.

Overseas candidates wishing to apply who would require sponsorship can determine the likelihood of obtaining a Certificate of Sponsorship for the post by assessing their circumstances against criteria specified on the Gov website. Please note right to work checks will be completed when the job is offered.

If you require any support to apply for this job, please email recruitment@loucoll.ac.uk

Documents

•  Job Description

For further information about the role including job description and application form please visit the vacancies section of our website via the apply link.