Luminate Education Group

Customer Service Assistant (LCC3063)

Location
Leeds, West Yorkshire
Salary
£18,327 PA
Posted
15 Nov 2021
Closes
26 Nov 2021
Ref
LCC3063
Contract Type
Permanent
Hours
Full Time

Location: Leeds (Multi-Site)

Luminate Education Group consists of; Harrogate College (HC), Keighley College (KC), Leeds City College (LCC), Leeds Conservatoire (LC) and White Rose Academies Trust (WRAT) Luminate Education Group is one of the fastest improving and most innovative education groups in the country. 

WHAT WE DO 

The Adult and Community Team deliver a range of exciting courses to our diverse learners in the heart of our community. From maths and English to flower arranging and dress making there is something for everyone! We're revitalising our department and are recruiting Customer Service Assistants to provide a reception service across our community campuses. We're looking for dynamic and vibrant professionals who are able to engage with and support our learners. Never worked in a college? That's okay! We're looking for your skills, experience, and ability to make our students feel welcome in our centres acting as the first point of contact and face that they see....and we have a range of learning and development opportunities for you too! Our Campuses are: Rothwell, Deacon House, Eastgate and Enfield and will consider full or part time hours across our working day of 8.30am-9.00pm Monday to Thursday, 8.30-4pm Fridays and 8.30-3.00pm on Saturdays which can be discussed during the interview process.

WHAT YOU WILL DO

You will:

  • Provide a professional front of house service for the campus either by face to face, emails or telephone
  • Issue and checking ID passes and help with admissions and enrolment at peak times in the year
  • Provide other office related tasks

YOUR PROFILE 

  • You will need to be flexible friendly, patient and understanding to be successful in this rewarding role
  • You will have excellent customer service and data processing skills as well as strong IT and organisational skills

A LITTLE BIT ABOUT LEEDS CITY COLLEGE

Leeds City College is part of the Luminate Education Group, and is one of the UK’s largest FE establishments with around 1,440 employees and over 22,560 students. We offer a curriculum as diverse as our students within a vibrant and multicultural learning environment. Our goal is to deliver excellent and innovative education which supports and inspires every student to achieve their ambitions. 

BENEFITS & REWARDS 

We have a range of excellent benefits and rewards at Leeds City College, including:

  • Annual leave entitlement starting from 27 days + 8 bank holidays and up to 5 discretionary college closure days at Christmas

  • Excellent pension schemes with the West Yorkshire Pension Fund and the Teachers’ Pension

  • Discounted travel cards for those who regularly use public transport across the region with Northern Rail and Metro

  • Exceptional learning and development opportunities for all of our staff

You can read about these benefits, and others in more detail by downloading the Staff Benefits document attached to this vacancy.  

SAFEGUARDING 

Luminate Education Group is committed to the safeguarding of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment. 

All successful applicants are required to complete all mandatory pre-employment checks, including:

  • Proof of right to work in the UK

  • Enhanced Disclosure and Barring Services (DBS) check

  • Children’s barred list check (we may also check the adult barred list if the role involves working with vulnerable adults)

  • Two professional references 

  • Fitness to work, this is conducted by our occupational health partners, NHS Airedale 

  • Section 128 check for all staff entering management roles

  • Prohibition check for all staff entering teaching related roles

Please Note: All successful applicants who have lived or travelled overseas for three months or more in the past five years will be required to undertake an overseas check as part of the pre-employment checks.

More information on overseas checks can be found on the government website: https://www.gov.uk/government/publications/criminal-records-checks-for-overseas-applicants 

All offers of employment are subject to satisfactory pre-employment checks.

RIGHT TO WORK IN THE UK

The UK Government introduced a new points based immigration system on 1 January 2021. You can read about the new immigration routes on the Gov.UK website here: https://www.gov.uk/guidance/new-immigration-system-what-you-need-to-know#visa-application-process 

Many of the new routes require sponsorship from an employer. Luminate Education Group is not a licenced sponsor. We are unable to employ anyone without current, and appropriate right to work in the UK.  

If you are an EU, EEA or Swiss citizen and you were resident in the UK on or before 31 December 2020, you have until 30 June 2021 to apply to the EU Settlement Scheme, you can continue to prove your right to work in the UK with your passport and identity card up until 30 June 2021. 

There is no change to immigration and right to work for British and Irish Citizens. 

EQUALITY, DIVERSITY & INCLUSION

We positively welcome applications from all sections of the community, all candidates will be treated fairly irrespective of race, gender or gender identity, disability, sexual orientation, religion and belief or age.

WANT TO FIND OUT MORE?

For more information about the role please contact:

Joanne Dye

Joanne.Dye@leedscitycollege.ac.uk

Please use the person specification (on the job description under "Documents Available") to complete your supporting statement.

We cannot accept CVs as part of the application process. 

Due to the high volume of applications we receive, we are unable to respond to every applicant. If you have not heard from us within four weeks of the closing date, please assume that your application has been unsuccessful on this occasion. 

INFORMATION FOR RECRUITMENT AGENCIES 

Luminate Education Group vacancies generate a lot of interest and we receive many calls and emails from recruitment agencies. Although we do appreciate the interest you have shown in Luminate Education Group, our policy is to recruit candidates directly wherever possible. We therefore do not accept any cold calls, speculative emails or CVs from agencies. Speculative emails and CVs will be deleted unread. 

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