Nottingham College

IT Field Support Engineer

Location
Nottingham, Nottinghamshire
Salary
£20,051 - £21,763 per annum
Posted
15 Nov 2021
Closes
28 Nov 2021
Job Level
Technician
Job Function
IT / e-learning
Contract Type
Permanent
Hours
Full Time

JOB BENEFITS

  • Access to the Local Government Pension Scheme
  • Kia Car Scheme
  • Annual Travel Passes Scheme
  • Cycle to Work Scheme
  • Access to Additional Annual Leave
  • Discounts
  • Access to NUS/TOTUM Discount
  • Employee Assistance Helpline

JOB LOCATION

Adams Building
Stoney Street, Nottingham, NG1 1NG

Supporting documents

Nottingham College is committed to improve technology and the way IT Services are delivered across all of its sites. IT Services is at the heart of delivering services to over 30,000 students and 1,500 staff.

As the primary IT Field Support Engineer across the College, you will help the IT Business Partners to deliver high quality onsite and remote support to all users and to ensure that all support activities operate within the agreed process frameworks.

To ensure that local call queues are actively managed, provide telephone, remote and on-site technical support, including desktop support, Microsoft 365 support, local network/ telephony issue resolution and low-level server hardware support in accordance with the service level agreement.

The post will be shortlisted against the essential and desirable criteria at application stage from the person specification. Please ensure that you have a look at this specification attached to the Role Profile and provide clear evidence of how you meet each of the criteria detailed, as these specifications are an integral part of the selection process.

For further details on this post which the job description and person specification cannot answer for you, please contact Yasir Rafi on 0115884 2312 or email yasir.rafi@nottinghamcollege.ac.uk

Our values mean we work together, as One Team. As One Team in our commitment to creating an inclusive environment, promoting inclusivity and respect with a culture that supports our college community of staff and students to achieve their full potential and celebrate all aspects of diversity. Achieving our aim to be an employer of choice will be through striving to lead an environment that is free from discrimination, harassment, bullying and victimisation.

We believe that a diverse workforce leads to an organisation that is more innovative, more creative and gets better results. We want our workforce to represent the diversity of the people and communities that we serve. We also want our workplace to be one where different experiences, expertise and perspectives are valued and where everyone is encouraged to grow and develop. We are happy to consider any reasonable adjustments that successful candidates may need.

Nottingham College is committed to safeguarding and promoting the wellbeing of our students and expects all staff and volunteers to share this commitment. Background checks including employer references and an enhanced DBS.

For further information about the role including job description and application form please visit the vacancies section of our website via the apply link.

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