Enquiries, Advice and Guidance Senior Advisor
Our Enquiries, Advice and Guidance team is the first point of reference for everyone who comes into contact with Plumpton College and we are now seeking an exceptional Enquiries, Advice and Guidance Senior Advisor to provide first class customer service. Responding to queries from students, parents and schools regarding courses at Plumpton College, you will provide high quality information and advice on our broad range of study programmes, part-time courses, apprenticeships and traineeships. Delivering a professional, efficient and friendly response to customers and clients, you will deal with enquiries by telephone, email, in person or in writing. This Senior Advisor position means you will need the experience to maintain and manage our Part Time Course database along with managing our relationships with external partners. You will manage our applicant data held on our MIS system and be able to manipulate data as required, deliver training and work closely with the EAG Manager to improve data collection and customer experience. Your experience should enable you to be able to suggest improvements to efficiencies in our processes.
The ideal candidate will be experienced in working in a high volume customer service environment and will have a customer focused approach, demonstrating excellent communication, organisational and decision making skills. You will have great admin skills with the ability to manage and manipulate data held within our databases. You will be a professional, committed and confident team player who has the experience and flexible approach to be able to improve the current customer experience.
As well as a competitive salary, you can also look forward to a great range of benefits including 26 days holiday plus bank holidays (as well as upto 5 efficiency days at Christmas), membership of the Local Government Pension Scheme, cycle to work scheme and a range of staff discounts.
With over 3,000 students, excellent resources and a drive for continuous improvement, Plumpton College is actively seeking staff who want to make a difference and be part of this exciting phase of our development. At Plumpton College we are Ambitious & Progressive, Enterprising, Professional, Supportive and Passionate about everything we do – if you share these values and would like to be part of our growing team then we’d like to hear from you.
To apply please complete an application form and an equality and diversity monitoring form and return them to email@example.com or send it to: HR Department, Plumpton College, Ditchling Road, Plumpton, East Sussex, BN7 3AE. Tel: 01273 890454.
Closing date for applications: Monday 25th October 2021 at 9am.
Interviews will be held: week commencing 1st November 2021
For further information about the role including job description and application form please visit the vacancies section of our website via the apply link.