Customer Services Officer

Location
Perth, Perth and Kinross
Salary
£24,470 to £26,419 per annum
Posted
06 Oct 2021
Closes
15 Oct 2021
Contract Type
Permanent
Hours
Full Time

Full Time, Permanent

35 hours per week

Purpose of Post

Perth College UHI is one of Scotland’s leading Colleges of Further and Higher Education, and a large partner in Scotland’s newest University, the University of the Highlands and Islands.

We are seeking to appoint an enthusiastic Customer Services Officer who will play a key role within the College.

The post involves coordinating the college Customer Services provision that includes, reception and switchboard duties and the one stop shop.  The post holder will be responsible for managing a small staff team to deliver these services.

The role also includes carrying out a range of administrative tasks to assist with the operational work of the wider Student Experience Directorate.

Context

This team, as well as reception and switchboard duties, operates what can be described as a triage (one stop shop) service, supporting, providing and sharing information to various stakeholders (e.g. students, staff, members of the public).

The ideal candidate will have experience in a similar role in a busy customer service environment, delivering and providing high levels of customer service.  You must be able to demonstrate high standards of communication skills together with excellent organisational skills.  An enthusiasm for working with people and the ability to supervise others is equally as important.  In addition to this, you will hold strong IT skills and have a keen eye for detail.  

Closing date:    12 noon on 15th October 2021

Interview date to be confirmed

This post undertakes regulated work with children protected adults and a Protecting Vulnerable Groups (PVG) Scheme check is required.  A check will be made against the list of those barred from working with children and protected adults.

For further information about the role including job description and application form please visit the vacancies section of our website via the apply link.