Customer Contact Advisor (Maternity Cover)

We have a great new opportunity based at our Corby campus for a Customer Contact Advisor to become a key member of our Customer Service department.

As a Customer Contact Advisor, you will play a pivotal role in the success of our students and pupils through:

  • Providing a professional, high quality front of house and information, advice and guidance service to customers in line with the Group’s customer service charter, set service standards, and recruitment and conversion targets.
  • Participating in school events and recruitment events in order to attract applicants.

Our ideal candidates will have experience of working in a fast paced customer focused environment and exceeding customer expectations, alongside the following qualifications:

  • A professional information, advice and guidance (IAG) qualification at Level 4, or the willingness to undertake this

Candidates should be able to demonstrate a commitment to professional development.

Further details of the essential criteria for the post can be located within the Job Description.

Contract Type – Bedford College Professional Services Ltd (BCPS Ltd)

Fixed Term Maternity Cover to October 2022 

20 hours per week (0.51282 FTE) / 52 weeks per year 
273 hours holiday per annum, pro rata (inclusive of public holidays)
Peoples Pension

£22,000 per annum, pro rata (actual salary £11,282.04)

Working pattern: 

Monday               1pm - 5pm

Tuesday               2pm - 6pm

Wednesday          1pm – 5pm

Thursday              3pm - 7pm

Friday                    12:30pm – 4:30pm

We require our team to remain flexible with their working hours in order to provide cover for the service for the needs of the business.  There may be occasions when hours are changed to help cover holiday, sickness, or to attend meetings or training which fall outside of this work pattern, these will be agreed in advance where possible. 

An Enhanced DBS check will be required and you will be required to declare any convictions, cautions, reprimands or final warnings, which would not be filtered in line with current guidance.

As a result of the ongoing COVID-19 pandemic, in the interests of business continuity The Bedford College Group has made the decision to conduct out interviews via Microsoft Teams. More information on Microsoft Teams interviews will be discussed at interview stage.

For further information about the role including job description and application form please visit the vacancies section of our website via the apply link.