Customer Service Assistant (Evening)

2 days left

Huddersfield, West Yorkshire
£3,278 - £3,416 (FTE £17,954 - £18,704)
20 Jul 2021
29 Jul 2021
Contract Type
Part Time

Kirklees College is a large successful FE college, currently Ofsted graded as Good. Operating across Kirklees with centres based in Huddersfield and Dewsbury.  
The successful candidate will have the opportunity to work within a modern building, with excellent on site facilities, such as a fully equipped gym, hair & beauty salons and fine dining restaurant.

7.5 hours (3 evenings a week) 40 weeks a year

We are looking for someone with excellent customer service skills to join our team providing a service to evening students 3 nights a week. Tuesday, Wednesday Thursday evenings 5.00pm to 7.30pm.  This post is 40 weeks of the year term time only running from mid August to early July each year.

The right person will be able to think on their feet, multi-task and problem solve while maintaining a smile on their face. Our team are the first point of contact for visitors to the college and manage the college switchboard. Students can also access a one-stop shop for a variety of services via our counter service.  In addition the team enrol thousands of students each year so we are looking for someone with an eye for detail who can accurately data input and fee assess students to maximise funding opportunities. If you think this sounds like the role for you then we would love to hear from you. The role is predominantly based in our Huddersfield Waterfront Campus, but may be expected to work at any of our centres across Kirklees when required.

The qualifications deemed essential for the post are a minimum of a Level 2 qualification in literacy and numeracy (e.g. GCSE English and Maths at grade A*-C) and a customer service / business admin based qualification. People without the qualifications but with proven experience in an appropriate setting will be considered. The ability to converse at ease with members of the public and provide advice in accurate spoken English is also essential for the post.

As a learning organisation and as part of our commitment to your continued professional development we may require you to complete an apprenticeship standard or framework that relates to this opportunity.

Should you be shortlisted for interview, we will contact you via your e-mail address.

If you have any queries about this post please e-mail

Kirklees College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. As a College we are committed to Equality, Diversity and Inclusion and welcome applications from all sections of the community.

As an employer, we are committed to exploring opportunities for flexible working and ensuring the work-life balance and wellbeing of our workforce. Visit the Jobs page on our website for further information.

For further information about the role including job description and application form please visit the vacancies section of our website via the apply link.


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