Programme Support Officer

 School of Business

Delivering everyday student management and essential support

With a focus on excellent client service and supporting students across each stage of their development, this integral role is about delivering efficient and effective messaging – striving for quality across every one of our programmes. Championing clear communication in each area of our Business School, you’ll help manage timetables, monitor learning and provide invaluable guidance.

What you’ll be doing 

• Offering excellent customer service and issue resolution
• Providing regular communication to learners regarding their programme of study
• Guaranteeing students receive relevant and consistent messaging
• Maintaining accurate student records for budget forecasting, timetabling, and progression
• Delivering accurate reporting to management and other stakeholders
• Ensuring access to timetables, virtual learning, and other appropriate resources
• Providing safeguarding support to students following policies and procedures
• Monitoring learner attendance in line with student engagement policy
• Maintaining essential programme information systems e.g. SharePoint and Banner
• Contributing to the development of appropriate programme systems and processes

Join the BPP Family

The world is changing. Help us disrupt, innovate and achieve our collective goal of Building Careers Through Education. Established for over 40 years, we’re a global education provider delivering diverse qualifications for professionals at every stage of their career.

Committed? Passionate? Self-determined? Now’s your chance to be part of our exciting world.

What we’re looking for 

• Extensive customer service experience
• Educated to degree-level or relevant experience/qualifications
• Experience working with multiple stakeholders within a service delivery environment
• Exceptional active listening skills
• Proven ability to work towards KPIs and SLAs
• Strong commitment to improving service and customer satisfaction
• Experience coordinating complicated operational challenges
• Excellent communication skills – both verbal and written
• Great presentation skills
• Strong IT skills

Sound like the perfect fit? Apply today.