Student Success Tutor

Contract Type: Full Time, Fixed Term until 03/09/2021

JOB OVERVIEW

You will be part of the student success team at the Kingston University International Study Centre working with the existing academic tutors and the student experience team, supporting students one-to-one and in-groups to develop the academic and study skills needed to succeed, providing support and advice to students with the purpose of maximising student outcomes, achievement and satisfaction levels. You will need to be highly organised, with strong ICT and communication skills, and a background in teaching, tutoring, or student support, ideally with international students.

If you are looking for a challenging and stimulating role in an enthusiastic and energetic environment, then this could well be the one for you.

KEY RESPONSIBILITIES

Progression and Welfare Support Duties:

• To deliver weekly academic success tutorials to tutor groups and provide academic counselling to students.
• To design and create learning materials for academic success tutorials.
• To update and maintain the virtual learning environment and embed alternative digital learning technologies into delivery.
• To monitor student engagement and attendance, creating and monitoring academic engagement plans.
• To provide welfare and pastoral support to students, referring them for additional support where required from external services.
• To ensure the safeguarding of students in line with centre policy and monitoring the emergency phone on a rota basis.
• To track student performance, liaising with the academic team to identify suitable intervention strategies, and ensuring performance and progression records are maintained.
• To monitor, track and provide reports on student destination offers and assist students in finding alternative choices where they do not meet their progression requirements.

General Duties

• To assist in ensuring the well-being of under 18’s through the daily check-in process.
• To assist in organising and delivering student induction, including ensuring UKVI compliance requirements are met through document checks and data inputting.
• Support the ISC in organising events e.g., university activities, faculty fairs, transition events, guest lectures and workshops for student development.
• To deal with general student queries – face to face, by email and phone
• To foster productive relationships with internal and external stakeholders
• Any other duties as required by the Progression and Welfare Support Coordinator and the Senior Management Team.
• To adhere to all compliance requirements in relation to GDPR, UKVI requirements, Safeguarding and Health and Safety.

EXPERIENCE

• Level 4 (HNC/HND/Foundation Degree/Year) – essential or Degree level or equivalent (preferable)
• Experience of working in a student support setting, ideally with international students, or other similar setting.
• Experience of providing advice and guidance to students or clients.
• Experience and understanding of compliance requirements such as UKVI requirements and safeguarding.
• Experience of working with students with special educational needs or an understanding of SEN support requirements is desirable.
• Experience of working with students for whom English is a second language is desirable.