Client Liaison & Security Officer

Benefits: 28 days holiday, plus 5 closure days and 8 bank holidays, Local Government Pension scheme, a range of employee benefits including salary sacrifice schemes, staff discounts and free parking

Duration: Until December 2021

Attachments: Client Liaison Security Officer JD - Feb21.doc

Gower College Swansea is looking for an approachable and professional individual to provide client liaison and security support to maintain a safe and secure environment at its successful Kingsway Employment Hub. 

This post offers the opportunity to engage positively with clients, staff and visitors to the Hub to assist with signposting and to provide a visible and welcoming presence. You will also work in conjunction with the College’s estates team to assist with basic day-to-day site maintenance and report any facilities-related issues. 

With experience of working in a customer facing role and dealing with difficult/confrontational situations, you will act as a designated first responder and the first point of contact for any reports of conflict. You will have excellent interpersonal and communications skills and utilise conflict resolution techniques to intervene and diffuse any difficult situations that may arise.  The ability to work on your own initiative is important, along with good judgement and problem solving skills. 

The successful candidate will have an SIA licence and be trained to diffuse situations of potential/actual conflict. With Level 2 (GCSE Grade A-C) or equivalent in Maths and English, you will also have a first aider qualification or a willingness to work towards this. You will have an understanding of equality and diversity issues and be prepared to work flexibly, including unsocial hours on rare occasions.  Welsh language skills would be desirable. 

Applications may be submitted in Welsh and will be treated no less favourably than applications submitted in English.

Gower College Swansea is committed to safeguarding and promoting the welfare of young people and expects all staff to share this commitment. Appointments are subject to an enhanced DBS check.

Appointments will normally be made to the bottom of the salary scale with annual increments on 1st August each year (subject to completing 6 months service).

Swyddog Cyswllt a Diogelwch Cleientiaid

Reference: MAR20214094

Expiry date: 23:59, 18 March 2021

Location: Ffordd y Brenin

Salary: £19,436.00 - £20,809.00 Per Annum

Benefits: 28 diwrnod o wyliau, yn ogystal â 5 diwrnod cau ac 8 gwyl banc, Aelodaeth o'r Cynllun Pensiwn Llywodraeth Leol, amrywiaeth o fanteision i weithwyr gan gynnwys cynlluniau aberthu cyflog, disgowntiau staff a pharcio am ddim Duration: Cyfnod Penodol tan fis Rhagfyr 2021

Attachments: ClientLiaisonSecurityOfficerJDPS(CYM).docx

Mae Coleg Gwyr Abertawe yn chwilio am unigolyn agos-atoch a phroffesiynol i ddarparu cymorth cyswllt cleientiaid a diogelwch i gynnal amgylchedd diogel ei Hyb Cyflogaeth llwyddiannus yn Ffordd y Brenin.

Fel rhan o’r swydd, byddwch yn cael cyfle i gysylltu’n bositif â chleientiaid, staff ac ymwelwyr yr Hyb er mwyn helpu i’w cyfeirio i’r mannau cywir ac i ddarparu presenoldeb croesawgar. Byddwch hefyd yn gweithio ar y cyd gyda thîm Ystadau’r Coleg i gynorthwyo gyda’r gwaith dydd i ddydd o gynnal a chadw’r safle, ac mi fyddwch yn adrodd unrhyw faterion sy’n ymwneud ag offer i’r staff perthnasol.

Gyda phrofiad o weithio mewn rôl sy’n delio â sefyllfaoedd trafferthus/bygythiol, byddwch yn gweithredu fel ymatebwr dynodedig a phwynt cyswllt cyntaf ar gyfer unrhyw achos o’r fath. Bydd gennych sgiliau rhyngbersonol a chyfathrebu rhagorol a byddwch yn gallu defnyddio technegau i fynd i’r afael â/tawelu unrhyw sefyllfaoedd trafferthus a allai godi. Mae’r gallu i weithio ar eich liwt eich hun yn bwysig, ynghyd â sgiliau datrys problemau a’r gallu i wneud penderfyniadau cytbwys.

Bydd gan yr ymgeisydd llwyddiannus drwydded SIA ac mi fydd wedi ei hyfforddi i fynd i’r afael â/tawelu unrhyw achosion/achosion posib o wrthdaro. Bydd gennych Lefel 2 (Gradd TGAU A-C) neu’r cyfwerth mewn Mathemateg a Saesneg, ynghyd â chymhwyster cymorth cyntaf, neu barodrwydd i ennill y cymhwyster. Bydd gennych ddealltwriaeth o faterion cydraddoldeb ac amrywiaeth ac mi fydd gofyn ichi weithio oriau anghymdeithasol ar achlysuron prin. Byddai sgiliau Cymraeg yn rhinwedd dymunol.

Gellir cyflwyno ceisiadau yn Gymraeg, ac ni fyddant yn cael eu trin yn llai ffafriol na cheisiadau Saesneg.

Mae Coleg Gwyr Abertawe yn ymrwymedig i ddiogelu a hyrwyddo lles pobl ifanc, a disgwylir i bob aelod o staff gydymffurfio â’r ymrwymiad hwn. Bydd rhaid i’r ymgeisydd llwyddiannus ymgymryd â gwiriad DBS manylach.

Fel rheol, bydd penodiadau yn cael eu gwneud ar waelod y raddfa gyflog gyda chynyddrannau blynyddol ar 1 Awst bob blwyddyn (ar yr amod eich bod wedi cwblhau 6 mis o wasanaeth).