Nottingham College

IT Service Desk Analyst

Nottingham, Nottinghamshire
Band 4, £19,801.00 - £21,513.00 per annum
16 Feb 2021
02 Mar 2021
Job Function
IT / e-learning
Contract Type
Full Time


  • Access to the Local Government Pension Scheme
  • Kia Car Scheme
  • Annual Travel Passes Scheme
  • Cycle to Work Scheme
  • Access to Additional Annual Leave
  • Access to NUS/TOTUM Discount
  • Discounts
  • Employee Assistance Helpline


  • The Lace Market, Nottingham, NG1 1NG

Supporting documents

Nottingham College is committed to improve technology and the way IT Services are delivered across all of its sites. IT Services is at the heart of delivering services to over 30,000 students and 1,500 staff.

Contract: 37 hours per week, Permanent

As the primary contact point for the users across the College, you will help the Customer Service Team Leader to embed the incident management processes and will be responsible for enabling the service desk to deliver high quality services.

As a key role for the College you will work with the service desk team and ensure that service requests are handled appropriately to provide an excellent user experience and increase the level of first-time fix for issues raised including remote fix.

At times you may be asked to deputise for the Customer Service Team Leader and this will include coordinating and facilitating the day-to-day running of the service desk at one of the main sites, and assist in the triaging of calls and work.

The post will be shortlisted against the essential and desirable criteria at application stage from the person specification. Please ensure that you have a look at this specification attached to the Role Profile and complete your application directly from this, as these specifications are an integral part of the selection process.

For further details on this post which the job description and person specification cannot answer for you, please contact Yasir Rafi on 0115884 2312 or email
Interviews/assessments are planned for March 10th 2021.
Our values mean we work together, as One Team. As One Team in our commitment to creating an inclusive environment, promoting inclusivity and respect with a culture that supports our college community of staff and students to achieve their full potential and celebrate all aspects of diversity. Achieving our aim to be an employer of choice will be through striving to lead an environment that is free from discrimination, harassment, bullying and victimisation.

We believe that a diverse workforce leads to an organisation that is more innovative, more creative and gets better results. We want our workforce to represent the diversity of the people and communities that we serve. We also want our workplace to be one where different experiences, expertise and perspectives are valued and where everyone is encouraged to grow and develop. We are happy to consider any reasonable adjustments that successful candidates may need.

Nottingham College is committed to safeguarding and promoting the wellbeing of our students and expects all staff and volunteers to share this commitment. Background checks including employer references and an enhanced DBS check will be required for this role.

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