Programme Eligibility Specialist
Powering our engagement with new learners and partners
Seize responsibility and develop your career in a fast-paced and challenging environment, becoming the first point of contact for new learners and employers. From individuals searching for development to potential partners striving for growth, you’ll be responsible for key initial communications – driving business leads, customer satisfaction and overall retention – proactively delivering high levels of support to meet BPP expectations and always responding to queries efficiently and effectively.
What you’ll be doing
- Acting as the first point of contact for students and employers
- Making outbound calls to warm leads – both to learners and potential partners
- Receiving inbound calls that aim to increase business, customer satisfaction and retention
- Responding to customers who express BPP interest via Live Chat
- Answering questions effectively and efficiently in line with our guidelines
- Navigating BPP’s customer information systems and engaging with other departments
- Establishing strong knowledge of BPP, services and products to answer customer queries
- Providing proactive level of support to always meet customer expectations
- Adhering to data-quality measures by logging, tracking and maintaining student records
Join the BPP Family
The world is changing. Help us disrupt, innovate and achieve our collective goal of Building Careers Through Education. Established for over 40 years, we’re a global education provider delivering diverse qualifications for professionals at every stage of their career.
Committed? Passionate? Self-determined? Now’s your chance to be part of our exciting world.
Find more about joining the BPP family here.
What we’re looking for
- Previous outbound experience or similar transferable skills
- Proven experience working and thriving in a targeted environment
- High levels of self-motivation
- Always positive and helpful attitude towards customers
- Good IT skills and confident working with databases and spreadsheets
Sound like the perfect fit? Apply today.