Contact Centre Assistant (Ref: LCC2410)

Leeds City College is part of the Luminate Education Group, and one of the UK’s largest FE establishments with around 1484 employees and over 22,560 students. We offer a curriculum as diverse as our students within a vibrant and multicultural learning environment. Our goal is to deliver excellent and innovative education which supports and inspires every student to achieve their ambitions. 

Are you a customer focused individual who has experience of working in a dynamic and varied role or organisation?

 Are you ambitious and driven and have experience of working in a customer services environment?

 Are you able to provide great customer service, working over a number of different platforms and use your skills and experience to problem solve and find the right answer?

Are you looking for an opportunity to put your customer service skills to the test in an educational environment?

Then you need to know more about one of the largest FE college groups in the North of England. The 50 plus strong Student Recruitment and Marketing Department is located in central Leeds with easy access to the train station and the customer experience teams are located at various sites throughout Luminate education group partners.

You will be part of a team of customer service advisors whose main focus will be to deal with a number of different questions and queries while supporting our student journey from application to enrolment.

Must haves…

• Customer service experience
• Experience of working to processes and procedures
• Experience of building and maintaining effective relationships
• Be able to work from your own initiative as well as part of a team.

At Leeds City College, our values put students first and are at the heart of everything we do. We strive to be an outstanding and market-led further education college that delivers excellence. To achieve this, our vision, mission, and values, guide us as we continue to improve upon and expand our offering.You can read more about them here: https://www.leedscitycollege.ac.uk/the-college/about/vision-mission-values/

Leeds City College is committed to Equality, Diversity and Inclusion, and the Safeguarding of children, young people and vulnerable adults. We expect  all staff and volunteers to share this commitment. All successful applicants are required to complete an enhanced Disclosure and Barring Services (DBS) check, and other mandatory pre-employment checks which may also include checking social media profiles.

Please Note: All successful applicants who have lived or worked overseas for three months or more in the the past five years will be required to undertake an overseas check as part of the pre-employment checks.

More information on overseas checks can be found on the Government website: https://www.gov.uk/government/publications/criminal-records-checks-for-overseas-applicants 

All offers of employment are subject to satisfactory checks.

We positively welcome and encourage applicants from all sections of the community.

Please apply via the link.