Customer Service Advisor

Part Time 18.5 hours per week, 52 weeks per year (Wednesday PM, Thursday and Friday)

Hull College Group is one of the largest further and higher education colleges in the country, offering over 1000 courses to over 26,000 students every year.

We are currently looking to recruit a part time Customer Service Officer to join us to provide an effective and high-quality customer focused service to customers and potential customers.

Providing a comprehensive service relating to all aspects of student support and guidance including student finance, student enrolment and Information, Advice and Guidance, you will ensure applications for student bursary are assessed and processed accurately and that the required information is inputted to record financial transactions and allocations to students.

Working as a receptionist and help desk customer advisor ensuring a friendly and welcoming response at all times to customers, you will be responsible for the customer facing enrolment processes including fee related advice and guidance and will support and promote the college at various promotional events including internal and external events and enrolment, this may include evening and weekend work.

Candidates should have experience of providing excellent customer service preferably in a service desk environment, the ability to work with confidential and sensitive data and confidence when working with ICT systems.  Capable of successfully working with colleagues at all levels of the organisation to achieve results, you will be able to accurately keep records and input data and have experience of budget monitoring.

Please be aware that this vacancy may close earlier dependent on the level of applications received so if you do wish to be considered we recommend that you complete the application as promptly as possible.

Hull College Group is committed to safeguarding children and vulnerable adults. All colleagues are expected to contribute to the delivery of their safeguarding strategy and values. In addition, these posts require the colleague to undertake an enhanced disclosure check by the Disclosure and Barring Service.