Customer Service Assistant
Kirklees College is a large successful FE college, currently Ofsted graded as Good. Operating across Kirklees with centres based in Huddersfield and Dewsbury.
The successful candidate will have the opportunity to work within a modern building, with excellent on site facilities, such as a fully equipped gym, hair & beauty salons and fine dining restaurant.
The overall purpose of the role is to provide an efficient, professional and welcoming first contact point to all visitors and students including the enrolment process providing guidance on fees and learner eligibility for fee remission.
The successful candidate will be pro-active and will thrive in a busy and challenging environment working closely with colleagues both within the team and across college operating flexibly to meet scheduled deadlines providing an outstanding customer service to all users.
The qualifications deemed essential for the post are a minimum of a Level 2 qualification in literacy and numeracy (e.g. GCSE English and Maths at grade A*-C/4) but must be committed to ongoing professional development within the area of work. The ability to converse at ease with members of the public and provide advice in accurate spoken English is also essential for the post.
As a learning organisation and as part of our commitment to your continued professional development we may require you to complete an apprenticeship standard or framework that relates to this opportunity.
If you have supplied an e-mail address, should you be shortlisted for interview, we will contact you via your e-mail address. Please ensure that you check your 'Spam' or 'Junk' mailboxes, as sometimes emails can be diverted to these folders.
Kirklees College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. As a College we are committed to Equality, Diversity and Inclusion and welcome applications from all sections of the community.
As an employer, we are committed to exploring opportunities for flexible working and ensuring the work-life balance and wellbeing of our workforce. Visit the Jobs page on our website for further information.
Please apply via the link.