Nottingham College

Customer Relationship Advisors

Nottingham, Nottinghamshire
11 Jul 2019
02 Aug 2019
Contract Type

Contract: A range of posts available both full time and part time, Permanent

Nottingham College is one of the largest further education colleges in the country creating opportunities for employment and progression to higher education for the people of Nottingham and Nottinghamshire; raising their prosperity and that of the local economy.

This new role sits within the Customer Experience Directorate of Nottingham College, and as we continue to revolutionise the customer journey we are seeking highly motivated and forward thinking individuals to help us achieve our ambitions.

Are you looking for varied, challenging role which will provide you with the opportunity to develop your skills and experience whilst helping shape the service in the future. Do you want to work as part of a well-established and forward thinking team? Do you thrive on working proactively to find solutions?   Are you passionate about customer service and have the ability to work with a diverse range of customers both face to face and over the phone.

Do you have experience in the following?

  • Working in a complex and diverse customer focused environment 
  • Highly developed administrative skills 
  • Dealing with demanding workloads
  • Highly effective organisation and prioritisation skills 
  • Accurate ability on a range of IT packages ideally including large corporate databases 
  • Flexible working as part of a team 
  • Strong interpersonal and communication skills (written and Verbal)

You should have a confident outgoing personality, who will provide an excellent first contact resolution service across the whole student journey, including reception, admissions, enrolment, information provision via various communication channels including call centre, and email enquiries, student finance and other services required to give students the best possible experience throughout the student lifecycle at Nottingham College.

You will be expected to work across all areas of the department and at any of our 8 campuses, where you will provide personalised support throughout the student journey.

You will utilise your excellent administration skills whilst working collaboratively with a range of other professional services and curriculum colleagues across the college to ensure the service provided is outstanding and meets the needs of all of its diverse customers.

The post will be shortlisted against the essential and desirable criteria at application stage from the person specification. Please ensure that you have a look at this specification attached to the Role Profile and complete your application directly from this, as these specifications are an integral part of the selection process. 

For further details on this post which the job description and person specification cannot answer for you, please contact Helen Bird (Head of Customer Operations) or Shannel Miranda or Tina Reddish - Customer Operations Managers on 0115 9 100 100.  

The closing date is 2nd August 2019
Interviews/assessment date is 16th August 2019

Please be aware that the College is currently undertaking job evaluation on all roles and implementing a new pay and grading system and new contractual documentation. Applicants should be aware that the advertised salary for this role represents the salary at the point of advertising but that this may change under the new pay and grading system.

Please be aware that this job is offered on Nottingham College terms and conditions of employment.

Please apply via the link.

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