Leeds City College

Customer Experience Executive

Leeds, West Yorkshire
Commencing at £21,596 with Progression to £23,463 PA
17 Jun 2019
28 Jun 2019
Contract Type
Full Time

Leeds City College is one of the UK’s largest FE establishments with around 1400 employees and over 17,400 students. Offering a diverse curriculum within a vibrant and multicultural learning environment, our goal is to deliver excellent and innovative education which supports and inspires every student to achieve their ambitions.

Are you a customer experience professional who is committed to driving outstanding customer service, motivating and developing customer experience teams across multiple sites?

Are you an ambitious and driven individual who has proven experience of influencing and leading customer experience teams?

Are you the strongest link when it comes to developing and implementing processes and procedures and using customer journey mapping to reach an outstanding customer experience?

Then you need to know more about one of the largest FE college groups in the North of England.

The 50 plus strong Student Recruitment and Marketing Department is located in central Leeds with easy access to the train station and the customer experience teams are located at various sites throughout Luminate education group partners.

You will be part of a team of customer service advisors whose main focus will be to deal with a number of different questions and queries while supporting our student journey from application to enrolment.

Below are the just some of the tasks your typical day will be filled with:

  • Ensuring that the highest level of reception service is delivered consistently to students, staff, stakeholders and external visitors to exceed their expectations.
  • Provide an excellent reception service: greet and sign in visitors, issue student ID passes, check ID badges, answer telephone calls and any other admin duties required.
  • Identify, avoid and resolve problems quickly to enhance the customer journey.
  • To complete student applications from “application to enrolment” providing information and guidance throughout their journey.

Must haves:

  • Front of House Team Leader Experience.
  • Experience of working to processes and procedures.
  • Experience of building and maintaining effective relationships.
  • Be able to work from your own initiative as well as part of a team.

Leeds City College is committed to Equality of Opportunity (ensuring everyone is treated fairly) and safeguarding children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. All successful applicants are required to complete an enhanced Disclosure and Barring Services (DBS) check as well as mandatory pre-employment checks which may also include checking social media profiles. We positively welcome applications from all sections of the community.

Please apply via the link.

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