Business Administrator Apprentice

Employer Name: Horizon Vehicle Management

Working Week: Monday to Friday 9am - 5pm

Duration: 18 Months

Possible Start Date: 24/06/2019

A great opportunity to work in a busy, relaxed, fun and friendly environment with dress down Fridays and a day off to celebrate your birthday! The role will be to provide a proactive, first class claim management service, ensuring efficient and robust management of claims from cradle to grave for all clients of Horizon VM Ltd.

• Answer all incoming claims call enquiries in an efficient, expedient and customer focused way, ensuring that the customer receives a professional service at all times.
• Register all new claims via the telephone and Input claims details onto the relevant systems, ensuring quality and accuracy of information to the highest standard.
• Correctly advise on the claims process at a high level for all claims areas.
• Ensure all applicable services are offered and follow up work and tasks are completed in a timely manner.
• Undertake training to review and verify the claim to ensure fraud is detected whenever present and that any indemnity concerns are identified and actioned.
• Have a good understanding of the Highway Code.
• Ensure that all regulatory requirements are adhered to including the protection of client and company data.
• Treating customers fairly always and in every communication/process.
• Confidently discuss liability with the customer and seek assistance from other team members in relation to liability enquiries.
• To work inclusively with all colleagues, customers and business partners to promote a workplace that values equality and diversity.

This vacancy may close early if we receive a high volume of applications

Entry requirements:

• IT literate is preferred but all training will be provided accordingly, a basic knowledge of the highway code, a basic knowledge of vehicles.
• Desirable - GCSEs at grades A*-C/4-9 (or equivalent) in English and maths

Skills Required:

• I.T skills and familiar with MS Outlook, Word, Excel.
• Clear and professional communication skills – be able to communicate to people with various levels of knowledge both verbally and in writing.
• Good planning and time management skills.
• Able to problem solve and provide solutions.

Personal Qualities:

• Hard working with a can do attitude
• Ability to respond flexibly to changing demands
• Ability to work on own initiative
• Willing to undertake training for the job and study for the Apprenticeship
• High level of interpersonal skills
• Ability to respond positively to all customers both internal & external
• Highly dependable, totally trustworthy, punctual and able to meet deadlines

Please apply via the link.