Milton Keynes College

Business Administrator Apprentice

Milton Keynes, Buckinghamshire
£11,000 per year
24 Apr 2019
28 Apr 2019
Job Function
Contract Type
Fixed Term
Full Time

Employer Name: Horizon Vehicle Management

Working Week: Monday to Friday, 9am-5pm

Duration: 18 Months

Possible Start Date: 27/05/2019

A great opportunity to work in a busy, relaxed, fun and friendly environment with dress down Fridays and a day off to celebrate your birthday! The role will be to provide a proactive, first class claim management service, ensuring efficient and robust management of claims from cradle to grave for all clients of Horizon VM Ltd.

  • Answer all incoming claims call enquiries in an efficient, expedient and customer focused way, ensuring that the customer receives a professional service at all times.
  • Register all new claims via the telephone and Input claims details onto the relevant systems, ensuring quality and accuracy of information to the highest standard.
  • Correctly advise on the claims process at a high level for all claims areas.
  • Ensure all applicable services are offered and follow up work and tasks are completed in a timely manner.
  • Undertake training to review and verify the claim to ensure fraud is detected whenever present and that any indemnity concerns are identified and actioned.
  • Have a good understanding of the Highway Code.
  • Ensure that all regulatory requirements are adhered to including the protection of client and company data.
  • Treating customers fairly always and in every communication/process.
  • Confidently discuss liability with the customer and seek assistance from other team members in relation to liability enquiries.
  • To work inclusively with all colleagues, customers and business partners to promote a workplace that values equality and diversity.

Things to consider

  • Working in a busy but relaxed, fun and friendly environment
  • Dress down Fridays
  • Social events throughout the year
  • Free tea/coffee
  • Fully Kitted Kitchen
  • Pension contribution scheme
  • Bonus Scheme* (Once successfully passing Probationary Period)
  • Free parking
  • Excellent Development & Training
  • Excellent career progression
  • Excellent annual leave including 1 day off to celebrate your birthday
  • Please ensure you research your travel commitments
  • Alternative Saturdays 9am till 1pm

This vacancy may close early if we receive a high volume of applications

Entry requirements

  • IT literate is preferred but all training will be provided accordingly, a basic knowledge of the highway code, a basic knowledge of vehicles.
  • Desirable - GCSEs at grades A*-C/4-9 (or equivalent) in English and maths.

Qualifications taken

Apprenticeship Standard for Business Administrator

  • Functional Skills qualifications (if required)
  • Attendance at College and independent study within the workplace
  • Regular visits from the College to the workplace
  • Observations and assessments in the workplace
  • Use of e-portfolio
  • End point assessment
  • Ongoing training and support from the College and employer

Please apply via the link.