Business Administrator Apprentice

Employer Name: Horizon Vehicle Management

Working Week: Monday to Friday, 9am-5pm

Duration: 18 Months

Possible Start Date: 08/04/2019

A great opportunity to work in a busy, relaxed, fun and friendly environment with dress down Fridays and a day off to celebrate your birthday! The role will be to provide a proactive, first class claim management service, ensuring efficient and robust management of claims from cradle to grave for all clients of Horizon VM Ltd.

• Answer all incoming claims call enquiries in an efficient, expedient and customer focused way, ensuring that the customer receives a professional service at all times.
• Register all new claims via the telephone and Input claims details onto the relevant systems, ensuring quality and accuracy of information to the highest standard.
• Correctly advise on the claims process at a high level for all claims areas.
• Ensure all applicable services are offered and follow up work and tasks are completed in a timely manner.
• Undertake training to review and verify the claim to ensure fraud is detected whenever present and that any indemnity concerns are identified and actioned.
• Have a good understanding of the Highway Code.
• Ensure that all regulatory requirements are adhered to including the protection of client and company data.
• Treating customers fairly always and in every communication/process.
• Confidently discuss liability with the customer and seek assistance from other team members in relation to liability enquiries.
• To work inclusively with all colleagues, customers and business partners to promote a workplace that values equality and diversity.

Things to consider

• Working in a busy but relaxed, fun and friendly environment
• Dress down Fridays
• Social events throughout the year
• Free tea/coffee
• Fully Kitted Kitchen
• Pension contribution scheme
• Bonus Scheme* (Once successfully passing Probationary Period)
• Free parking
• Excellent Development & Training
• Excellent career progression
• Excellent annual leave including 1 day off to celebrate your birthday
• Please ensure you research your travel commitments
• Alternative Saturdays 9am till 1pm

This vacancy may close early if we receive a high volume of applications

Entry requirements

• IT literate is preferred but all training will be provided accordingly, a basic knowledge of the highway code, a basic knowledge of vehicles.
• Desirable - GCSEs at grades A*-C/4-9 (or equivalent) in English and maths.

Qualifications taken

Apprenticeship Standard for Business Administrator

• Functional Skills qualifications (if required)
• Attendance at College and independent study within the workplace
• Regular visits from the College to the workplace
• Observations and assessments in the workplace
• Use of e-portfolio
• End point assessment
• Ongoing training and support from the College and employer

Please apply via the link.