ELS Customer Advisors (x3 posts)

Roles based at JLR Solihull, JLR Whitley and across other JLR sites

Up to 33.5 hours per week (flexible roles available)   

We are seeking Customer Service Advisors to cover part time roles across JLR sites; we are currently looking to cover vacancies at JLR Solihull and JLR Whitley plus a flexible role working across any of the JLR West Midlands Sites, this role can be in addition to the posts available at Solihull and Whitley or applications for 33.5 hours per week covering all sites are welcomed. 

The hours we are looking to cover are:

  • JLR Solihull - 13.5 hours per week: Monday and Tuesdays - 8.00am to 3.15pm, actual salary up to GBP 7,589.19 per annum
  • JLR Whitley - 12 hours per week: Thursday and Fridays - 8.00am to 2.30pm, actual salary up to GBP 6,745.95 per annum 
  • Other JLR Sites (see below) - 8 hours per week: Days and times to be agreed, actual salary up to GBP 4,497.30 per annum (occasionally required to work at other JLR Sites including Ryton, Fen End and Wolverhampton)

For the 8 hours per week you will be working across any of the JLR West Midlands Sites this could include occasionally working at the Engineering Manufacturing Centre at Wolverhampton, Fen End, Ryton and Oxford Road in addition to the ELS Offices at Castle Bromwich, Gaydon, Solihull and Whitley any weekday(s) between 7.30am and 4.00pm as required. These hours could be incorporated in someone's working week in addition to the hours we are looking to cover at JLR Solihull and Whitley Sites. 

Please specify on your application in the supporting statement section which hours you are applying for. 

We have a great opportunity if you are looking to gain Customer Service and Administration skills and experience working for Solihull College & University Centre based at Jaguar Land Rover Sites. 

Solihull College & University Centre is contracted by Jaguar Land Rover to administer their Scheme that encourages and provides funding towards their employees doing structured learning activities in their own time. Solihull College & University Centre provides this service on a contract basis; currently this is until 31st October 2020 when the contract will be reviewed.

You would be a part of the small team that administers this scheme, and as a customer advisor, you would be providing JLR employees with information about new and exciting learning opportunities available to them and doing the administration to arrange funding towards course costs for them. 

We are looking for someone who:

  • Has a passion for providing great Customer Service - the desire to provide excellent customer service with a fun, friendly, spirited, and upbeat approach
  • Enjoys a learning environment
  • Enjoys using technology - able to easily type up emails and enjoys learning and how to use new software
  • Has a willingness to learn and gain new skills
  • Is self-motivated, organised and able to work independently

Please apply via the link.