Third Line Team Leader

The LTE group structure encompasses the strengths of each of our individual organisations allowing them the freedom to focus on their own learners, colleagues, stakeholders and communities, whilst providing the support and added value of a Group. Each of our 5,000 colleagues benefits from the opportunity to develop and progress their career within and across our wider Group network.

We have a great opportunity to join the IT Services Team as an 3rd Line Technician Team Leader on a permanent, full time (37 hours per week) basis.

As a Third Line Technician Team Leader you will responsible for providing customers with IT technical support service to all the users of the Group's IT services in a flexible and efficient manner. Adhering to the good practice across the team to assist with continuous development. Diagnose and resolve all hardware/software, desktop and telecoms problem within the agreed SLA. Researching and developing new solutions to resolve complex issues.

In order to do this, you will need experience of: 

• Microsoft Certified Systems Associate (MCSA) Windows 10, Office 365 or Server 2012
• CompTIA Network+
• HP AIS Network Infrastructure
• VMware Certified Professional - Desktop & Mobility or Apple Certified Support Professional
• Significant Desktop and Infrastructure support experience within an ITIL Framework.
• Proven track record in problem solving and able to proactively look for resolutions

The LTE Group is an equal opportunities employer welcoming applications from all sections of the community. All applicants must demonstrate in their application their ability to meet the Key Responsibilities, Key Result Areas and Qualifications/Skills/Experience detailed within the role profile for shortlisting purposes. Please note that we will request a Disclosure & Barring Service (DBS) check for the successful candidate for this post.

Please apply via the link.