Customer Support Apprentice

Employer: Advance IT Group Ltd​

Apprenticeship level: Intermediate

Apprenticeship duration: 12 months

Possible start date: 17th Dec 2018

Working week: Monday to Friday 9 - 5 with 1 hour for lunch. Total hours per week: 35

Support customers with the use of and training of our products, set accounts up and resolve incoming queries and customer requests in a prompt and timely manner.

Duties will include but are not limited to:

  • Providing customer service and helping to resolve IT related problems via telephone
  • Training both remotely and on site. (Travel expenses met)
  • Setting up new customer accounts.
  • Configuring and dispatching product.
  • Providing support to Sales and Marketing Manager
  • Stock control duties and stock ordering.
  • Other duties as reasonably required.

There will be scope for the successful candidate to make the role their own with opportunity for travel, professional development and training and rewards in line with business performance.

Desired skills

Comfortable with use of Microsoft packages and up to speed with browser-based programs.

Personal qualities

  • Good work ethic, good attitude, eagerness to learn and develop
  • Accuracy, attention to detail and trust worthy ness
  • Friendly and outgoing attitude

Desired qualifications

  • GCSE maths and English C or above or equivalent is required

Future prospects

  • Progression within the company in a range of disciplines, sales, digital marketing, customer support, software development, accounts

Things to consider

We offer a flexible, laid back and friendly working environment, but we also have ambitions to be a highly successful company.

Whilst we offer a lot of opportunity to learn and develop individuals, we also have high expectations and employees should all act professionally, be punctual and deliver their best efforts.

Please apply via the link.