IT Helpdesk Apprentice (L3)
- Recruiter
- Milton Keynes College
- Location
- Milton Keynes, Buckinghamshire
- Salary
- £15000 per year
- Posted
- 14 Nov 2018
- Closes
- 02 Dec 2018
- Subject Area
- Information and Communication Technology
- Job Level
- Apprentice / Intern
- Job Function
- IT / e-learning
- Contract Type
- Fixed Term
- Hours
- Full Time
Possible start date: 10th December 2018
Working week: Monday to Friday 9am-5pm
MacIntyre Hudson are looking for a dedicated, professional and confident Apprentice to join their IT team. You will be providing First Line IT support to the MacIntyre Hudson group of companies. Apply now for this fantastic opportunity!
Main responsibilities:
- Helpdesk call logging
- Providing timely responses to queries, incidents and problems
- Escalation of calls to relevant Helpdesk/IT staff
- Completion of allocated tasks from daily procedure list
- Reporting high priority issues
- Ensuring ITIL processes are adhered to
- Maintaining e-documentation
- Managing expectations of users who have logged calls
- Dealing with users who have experienced an issue with the IT systems
- Prioritising issues and workload
- IT Department administration tasks as required
Things to consider:
- Full clean UK Driving licence or currently learning to drive will be required as travel between sites is compulsory
Entry requirements
- GCSE English and Maths A*-C/4-9 or level 2 equivalents.
For more information or to apply, please click the link.