2nd Line Support

RNN Group
Rotherham, South Yorkshire
Up to £21,963
25 Oct 2018
24 Nov 2018
Job Level
Job Function
IT / e-learning
Contract Type
Full Time

The RNN Group incorporates Rotherham College, North Notts College, Dearne Valley College and its five subsidiary training organisations. We are based in the East Midlands and the South Yorkshire region and aim to help companies succeed and individuals learn their way to career security, fulfilment and happiness. Whatever role they are in, our staff are skilled, effective and dedicated to delivering or supporting outstanding education or training. If you want to work in a friendly, progressive organisation which makes a positive difference, and are passionate, driven and enthusiastic with experience in a 2nd line support role and want to join an aspirational team then this could be an ideal role for you.

About the role

The 2nd line support technician is a key part of the IT Services team for the RNN Group, ensuring a high level of customer service in providing technical diagnosis and resolution to both staff and learners. With a varied range of hardware and software to meet the needs of all clients (learners and staff)this is therefore a great opportunity to gain experience and skills across a wide range of industry recognised IT resources.

Your main priority will be to resolve requests that customers raise via our Helpdesk system, ensuring a timely resolution in line with our service level agreements and ensuring clear communication with clients throughout the resolution process.

You will be primarily based at Rotherham Campus but you must be able to travel to, and work from, the other Group sites and subsidiaries e.g. Dinnington, Worksop, Dearne Valley and other off-site clients, on an as and when required basis.

Have you got what it takes?

  • Experience in Repairing 'end user' IT equipment(desktop PCs, laptops, tablets, printers, etc.) and sorting out operating system issues (Microsoft Windows 7 & 10, basic Active Directory tasks,Apple IOS)
  • A good problem solver & be able to manage multiple tasks

We can offer.

  • Competitive salary
  • Generous annual leave entitlement for teaching and support staff
  • Entry to Local Government or Teachers pension scheme, with a significant contribution from the RNN Group
  • Access to salary sacrifice childcare vouchers scheme and other benefits designed to save you time and money
  • Significant investment in your development

We celebrate diversity and welcome applications from everyone regardless of age, gender, ethnicity, sexuality, faith or disability. We are also proud to be part of the Disability Confidence Scheme.

We are committed to safeguarding and promoting the welfare of children, vulnerable adults and young people. All new employees will be required undertake a DBS check.

Please apply with CV to mattjones@rotherham.ac.uk

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